Regional VP, Service Delivery & Ops Transformation

Datavant; Des Moines (IA); On-site; USD 146,000 - 157,000; Full time

Job summary

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. This role owns regional KPI performance (TAT, OTD, quality, productivity) and leads standardized workflows, staffing, and continuous improvement initiatives to scale operations and meet client expectations.

You will partner with Workforce Management, NOC, Training, and Implementation while coaching Managers and emerging leaders to adopt digital and global workflows.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Data-driven decision making and experience with compliance-driven workflows.

Responsibilities

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff.
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance requirements across all sites.
• Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
• Interpret regional KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support transformation pilots.
• Respond to operational escalations routed through Account Management.
• Partner cross-functionally with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.
• Drive adoption of digital and global workflows across operational teams.

Skills

Regional leadership

KPI management

Operations management

Change management

Cross-functional collaboration

Staffing planning

Tools

Cognos

Job description

Datavant is seeking a Vice President, Service Delivery to lead regional operations across multiple markets and teams. This role owns regional KPI performance (TAT, OTD, quality, productivity) and leads standardized workflows, staffing, and continuous improvement initiatives to scale operations and meet client expectations.

You will partner with Workforce Management, NOC, Training, and Implementation while coaching Managers and emerging leaders to adopt digital and global workflows.