NYC-Based Healthcare Ops Leader

Datavant2; New York (NY); On-site; USD 72,000 - 84,000; Full time

Job summary

Datavant is seeking a Manager, Service Delivery to lead operational execution across one or more sites, ensuring timely, high-quality ROI services while upholding HIPAA and regulatory standards. The role partners with WFM, NOC, and training teams and requires living within 1 hour of New York City with travel in NYC.

You will own service delivery performance, coach Supervisors, manage staffing plans, analyze KPIs, and drive continuous improvement across the organization.

Qualifications

• Experience managing teams in healthcare operations, HIM, or large-scale production environment.
• Demonstrated ability to coach and develop people leaders.
• Comfort using metrics and dashboards to guide operational decision-making.
• Strong understanding of HIPAA and regulated workflows.
• Problem-solving skills and the ability to respond quickly to operational fluctuations.
• Identify process improvement needs and appropriate solutions.
• Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services.

Responsibilities

• Own overall service delivery performance across assigned portfolio, including SLA’s, quality, Global, cost and throughput.
• Lead Supervisors and frontline teams to deliver high-quality, compliant ROI services.
• Collaborate with Workforce Management (WFM) and own daily and weekly staffing plans, schedules, and productivity management.
• Analyze KPIs (TAT, OTD, quality, productivity) to identify gaps and develop action plans.
• Ensure compliance with HIPAA, DMPO, UAD, and all standardized operational procedures.
• Partner with Supervisors to coach staff, address performance issues, and support employee growth.
• Serve as the first point of operational escalation for site-level execution issues (not customer issues).
• Coordinate with the Network Operations Center (NOC) to address aging, exceptions, or workflow disruptions.
• Support training for new hires and ensure readiness to transition to centralized training (Phase 2).
• Maintain an accurate skills matrix and assist with work assignment optimization.
• Contribute to continuous improvement initiatives and transformation pilots.
• Work with VPO to address concerns with Account Management team for client communication.

Job description

Datavant is seeking a Manager, Service Delivery to lead operational execution across one or more sites, ensuring timely, high-quality ROI services while upholding HIPAA and regulatory standards. The role partners with WFM, NOC, and training teams and requires living within 1 hour of New York City with travel in NYC.

You will own service delivery performance, coach Supervisors, manage staffing plans, analyze KPIs, and drive continuous improvement across the organization.