Regional VP, Resort Operations (Florida) — Lead Elite Resorts

Vacatia; Kissimmee (FL); On-site; USD 170,000 - 210,000; Full time

Job summary

Vacatia seeks a Regional Vice President of Resort Operations to lead a portfolio of resorts and drive performance across an assigned region in Florida. You will oversee Resort General Managers, set regional strategies, and ensure consistent service and financial results across properties.

The role requires strategic thinking and a hands-on leadership style, with the ability to travel up to 60% to Vacatia-managed properties. Join Vacatia to shape the future of vacation ownership and hospitality.

Qualifications

• 10+ years of progressive leadership experience in hospitality, resort operations, or a related industry.
• Proven success overseeing multiple resort properties or large-scale hospitality operations.
• Demonstrated experience leading, coaching, and developing General Managers or comparable senior operational leaders.
• Strong financial acumen, including budgeting, forecasting, P&L management, expense control, and financial analysis.
• A track record of improving operational results, profitability, guest satisfaction, and service quality.
• A hands-on leadership style with the ability to balance strategic direction and property-level execution.
• Strong business judgment, analytical thinking, and problem-solving capabilities.
• Exceptional communication, relationship-building, and leadership skills.
• Experience building high-performing teams and driving accountability across geographically dispersed locations.
• The ability to influence and collaborate effectively with both operational and corporate leadership.
• A bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Willingness and ability to travel up to 60% within the assigned region.

Responsibilities

• Provide strategic direction and oversight to Resort General Managers across multiple properties.
• Translate company objectives into actionable regional strategies and measurable performance goals.
• Ensure consistency in resort operations, service standards, property conditions, and guest and owner experiences.
• Evaluate operational performance and implement improvements that strengthen efficiency, productivity, and service quality.
• Create a culture of accountability, collaboration, and continuous improvement.
• Own regional financial performance, including operating budgets, forecasts, expenses, labor efficiency, and profitability.
• Analyze key performance indicators, including occupancy, RevPAR, guest satisfaction, and operational productivity.
• Identify opportunities to increase revenue, optimize costs, and improve overall resort profitability.
• Oversee capital expenditure priorities and operational investments in partnership with corporate leadership.
• Partner with resort leaders to develop and execute plans that deliver sustainable financial and operational results.
• Recruit, coach, mentor, and develop Resort General Managers and emerging hospitality leaders.
• Build strong leadership teams that consistently deliver results and exceptional service.
• Champion associate engagement, retention, leadership development, and succession planning.
• Partner with People & Culture and Talent Acquisition to ensure resorts have the talent and capabilities needed to succeed.
• Create an environment where associates understand expectations, feel supported, and take pride in delivering exceptional experiences.
• Champion a hospitality-first mindset that places guests and owners at the center of operational decisions.
• Monitor guest satisfaction, owner feedback, and service performance to identify improvement opportunities.
• Partner with resort leaders to resolve escalated concerns and address recurring service challenges.
• Collaborate with Owner Experiences and other teams to strengthen satisfaction, trust, and long-term loyalty.
• Ensure resort teams consistently deliver experiences that reflect Vacatia's standards and service philosophy.
• Ensure resorts operate in accordance with company standards and applicable safety, legal, and regulatory requirements.
• Conduct regular property visits and operational reviews to evaluate performance, readiness, and compliance.
• Partner with Finance, People & Culture, Risk Management, Technology, Marketing, and other corporate functions.
• Support new initiatives, technology implementations, organizational changes, and operational improvements across the region.

Skills

Leadership

Financial acumen

Talent development

Operational excellence

Education

Bachelor's degree in Hospitality Management

Job description

Vacatia seeks a Regional Vice President of Resort Operations to lead a portfolio of resorts and drive performance across an assigned region in Florida. You will oversee Resort General Managers, set regional strategies, and ensure consistent service and financial results across properties.

The role requires strategic thinking and a hands-on leadership style, with the ability to travel up to 60% to Vacatia-managed properties. Join Vacatia to shape the future of vacation ownership and hospitality.