Regional VP, Customer Success — Southeast & South Central

Mcgraw Hill; Houston (TX); Remote; USD 90,000 - 130,000; Full time

Job summary

McGraw Hill in the United States seeks a Regional Vice President, Customer Success, Intervention and Supplemental to lead a high-performing team and drive retention and expansion across a defined portfolio, aligning CS strategy with revenue growth and product initiatives.

You will partner with Sales, Product, Marketing, and Professional Services to ensure customer value realization, establish health metrics, and scale adoption across regions, with up to 50% travel.

Qualifications

• 5+ years of people leadership experience in a commercial function.
• Experience with SaaS metrics like ARR, retention, renewal.
• Strong coaching and performance management skills.
• Excellent communication and relationship-building abilities.
• Experience with budgets and forecasting.

Responsibilities

• Develop and execute a scalable Customer Success strategy aligned to SaaS growth.
• Lead and develop a high-performing Customer Success team.
• Build executive-level relationships with key customers.
• Monitor health, retention, risk, and renewal forecasts.
• Collaborate with Sales, Product, Marketing, and Services to drive adoption and expansion.
• Translate insights into product and go-to-market improvements.

Skills

People leadership

Coaching

Analytical thinking

Communication

SaaS metrics

Forecasting

Budget management

Education

Bachelor's degree in Business, Marketing, or related field

Master's degree

Tools

CRM platforms

Sales technology

Performance reporting tools

Job description

McGraw Hill in the United States seeks a Regional Vice President, Customer Success, Intervention and Supplemental to lead a high-performing team and drive retention and expansion across a defined portfolio, aligning CS strategy with revenue growth and product initiatives.

You will partner with Sales, Product, Marketing, and Professional Services to ensure customer value realization, establish health metrics, and scale adoption across regions, with up to 50% travel.