Regional Volunteer Coordinator

Paycom - ATS; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

St. Croix Hospice in West Des Moines, IA is seeking a Regional Volunteer Coordinator to manage the volunteer program across multiple sites.

The role requires organizing, implementing, and maintaining the program in alignment with CHAP and HIPAA guidelines, with travel four days per week. You will recruit, onboard, train volunteers, assess needs with departments, place volunteers, maintain files, and report concerns.

Qualifications

• College degree in human services or equivalent experience preferred.
• Experience coordinating volunteers and programs is desirable.
• Knowledge of CHAP standards and HIPAA is beneficial.

Responsibilities

• Ensure volunteer program complies with agency policy and procedures.
• Recruit, interview, onboard and train volunteers.
• Organize and schedule volunteers across assigned locations.
• Assess volunteer needs and develop new programs with staff collaboration.
• Maintain volunteer files and ensure HIPAA privacy compliance.
• Provide ongoing support and recognition to volunteers to boost retention.
• Report grievances and work with the Volunteer Services Manager on follow-ups.
• Promote hospice volunteer services to the community and groups.

Skills

Interpersonal skills

Communication skills

Organizational skills

Travel coordination

Team coordination

Education

College degree in human services

Job description

Job Details: Job Location: West Des Moines IA - West Des Moines, IA, Position Type: Full Time, Salary Range: Undisclosed, Work Where You Matter!

At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient's quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Regional Volunteer Coordinator

Position Overview

The Regional Volunteer Coordinator will be responsible for all aspects of the volunteer program consistent with St Croix Hospice policies and procedures ensuring CHAP requirements are met and followed. This role will support the overall operations of the department by organizing, implementing, and maintaining the volunteer program at the branch level. (This position requires frequent travel, approximately four days per week, throughout the assigned service area. Assigned service area: Ankeny, West Des Moines, Newton, Council Bluffs, and Clarinda)

Essential Functions and Skills

Responsibilities

• Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals.
• Assists in the interviewing and selection process for new volunteers to fill vacancies and build a team.
• Onboard and train volunteers while providing a welcoming and supportive culture.
• Assess volunteer needs based on discussions with various departments, encourage staff to use volunteers as feasible, and develop new volunteer programs.
• Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care.
• Manage and place volunteers in appropriate assignments.
• Ensure patient privacy is met in compliance with HIPAA regulations.
• Ensures volunteer personnel files are maintained and current on all volunteers.
• Provide ongoing assessments and support the needs of the volunteer with regular interaction and encouragement.
• Provide recognition and celebration of volunteers to grow retention and volunteer engagement.
• Reports all grievances/complaints made by patients and families to the Manager of Volunteer Services and assists with follow up.
• Provides information to individuals and community groups about hospice volunteer services.
• Participates as needed in the budget preparation for program development.
• Actively participates in quality assessment performance improvement teams and activities.
• Performs other duties as assigned.

Qualifications: Requirements/Qualifications

• College degree or advanced degree in human services, or equivalent experience preferred
• Minimum of one (1) year - experience in a healthcare setting.
• Experience in recruitment and onboarding a plus
• Ability to supervise, coordinate, and evaluate volunteer services
• Demonstrated ability to work well with an interdisciplinary team
• Strong interpersonal and communication skills
• Ability to multitask, handle interruptions, and manage projects independently
• Understands hospice philosophy
• Ability to organize and develop volunteer hospice personnel for both patient and organizational needs
• Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order
• This is a regional position that may require up to 60% travel to various sites.
• Ability to pass DHS background study.

Preferred

• Hospice and/or volunteer experience preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Pushing/Pulling and Lifting/carrying up to 10 pounds.