Regional Vice President, Field Operations

Family-Entertainment-Group; Morristown (NJ); On-site; USD 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Equity in the company

Medical, Dental, Vision plans

401(k) Safe Harbor

Paid vacation and holidays

Job summary

Family Entertainment Group is seeking a Regional Vice President of Field Operations to lead a large portfolio of entertainment venues across the region with full P&L responsibility. You will translate enterprise strategy into regional execution, coach senior leaders, and drive revenue, guest experience, and operational excellence across all centers in your region.

The role requires hands-on leadership, strong financial acumen, and the ability to partner with cross-functional teams to implement

Qualifications

• 8+ years of progressive multi-unit, multi-leader operations experience across entertainment, hospitality, retail, or related sectors.
• Proven track record of sustained sales growth, operating consistency, and strong P&L performance at regional scale.
• Advanced financial acumen including budgeting, forecasting, and profitability optimization.
• Demonstrated ability to develop senior leaders and build management pipelines.
• Ability to translate company strategy into sustained field-level execution with executive presence.

Responsibilities

• Oversee operational strategy and performance across all centers in the region, ensuring brand standards and guest experience excellence.
• Review regional KPIs and lead coaching, corrective plans, or pilots as needed.
• Partner with enterprise support to deploy tools, processes, and standards field-wide; lead remodels and major rollouts.
• Drive guest experience and revenue growth while maintaining strong labor and cost controls.
• Build and sustain high-performing regional teams; coach leadership and succession planning.

Skills

Multi-unit leadership

P&L management

Strategic planning

Executive presence

Financial acumen

Coaching & development

Guest experience

Communication skills

Team leadership

Job description

Description

ABOUT US

Family Entertainment Group (FEG) is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. FEG partners with top brands and venues to create memorable experiences for families and guests of all ages, providing turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. The Company operates well over 100 family entertainment locations throughout the U.S.

POSITION SUMMARY

The Regional Vice President of Field Operations has full operational and P&L responsibility for a large portfolio of highly profitable entertainment venues across their region. This role translates enterprise strategy into regional execution — driving revenue, maximizing cash flow, developing senior leaders, and delivering the kind of guest experience that keeps families coming back. The VP is a coach, operator, and strategic integrator who ensures consistency, excellence, and alignment across every territory and every route operation.

KEY RESPONSIBILITIES

Regional Execution & Guest Excellence

• Oversee operational strategy and performance across all centers in the region, holding TOLs, Route leaders and their teams accountable to brand standards, Optimal Player Conditions, labor performance, game uptime, merchandising, and guest experience metrics.
• Review regional KPIs and business intelligence; launch coaching, corrective plans, or innovation pilots as needed.
• Partner with enterprise support teams to deploy new tools, processes, and standards across the field, and lead major initiatives including remodels and companywide operational rollouts.
• Drive a winning approach to delivering superb guest experience, every visit, every time.

Talent Leadership & Organizational Culture

• Build and sustain a high-performing team of TOLs, General Managers, and Techs; develop future executive leaders through direct coaching, succession planning, and a genuine commitment to promoting from within.
• Translate FEG's purpose and values into consistent leadership behavior across the region.
• Lead structured regional team calls, site visits, and leadership development forums to drive alignment, engagement, and growth — maintaining a regular field presence and coaching leaders in the moment during peak periods and high-volume seasons.
• Coach to engagement survey insights and ensure each TOL and Route leaders has action plans to improve morale, retention, and team effectiveness.

Financial Oversight & Growth Enablement

• Own full regional P&L performance including sales growth, labor optimization, expense control, cash flow, and EBITDA; lead Monthly Business Reviews.
• Lead execution of merchandising, pricing strategy, local marketing execution, and field activation of national promotions.
• Ensure each TOL executes structured labor planning routines and reviews payroll performance weekly.
• Support new site openings, renovations, and expansion decisions with market expertise and field feedback.

Cross-Functional Influence & Strategic Partnerships

• Build strong working relationships with strategic venue partners; act as the regional point of contact to manage mutual business goals.
• Represent the region in national meetings, strategic planning, and board-facing performance discussions.
• Partner with the executive team and cross-functional leaders across HR, Tech, Ops, and Marketing to shape company strategy and bring it to life in the field.
• Cascade weekly messaging and ensure alignment through regional leadership meetings, internal newsletters, and cascading calls.

Requirements

WE ARE LOOKING FOR CANDIDATES WITH

• 8+ years of progressive multi-unit, multi-leader operations experience across a large geographic region — entertainment, hospitality, retail, or food and beverage preferred.
• A demonstrated track record of sustained sales growth, operational consistency, and strong P&L performance at regional scale.
• Advanced financial acumen including regional P&L oversight, strategic budgeting, forecasting, and profitability optimization.
• A genuine track record of developing senior leaders and building management pipelines — not just managing headcount.
• The ability to translate company strategy into sustained field-level execution, with strong communication skills and executive presence to influence at all levels of the business.
• A passion for creating amazing guest experiences, with a leadership style rooted in positivity, playfulness, and energy.

CORE LEADERSHIP COMPETENCIES (LEADER)

• Learns & Adapts — Takes initiative, solves problems, and drives improvement.
• Energizes Others — Connects people to purpose, values, and goals.
• Accountable — Takes ownership of outcomes; follows through and delivers results.
• Develops Talent — Builds strong teams and drives performance.
• Executes With Excellence — Executes with focus, detail, and consistency.
• Resilient — Helps others stay focused and thrive through change.

WHAT YOU'LL GET

• Competitive salary, including a performance-based annual bonus; Equity in the company; Medical, Dental, and Vision plans; 401(k) Safe Harbor Retirement Plan; Paid Vacation and Holidays