Regional Vice President - Branch Operations - Austin

Randolph-Brooks Federal Credit Union (RBFCU); Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Randolph-Brooks Federal Credit Union (RBFCU) in Austin, TX is seeking a Regional Vice President to lead multiple branches, drive regional strategy, and ensure top-tier member service in compliance with laws and RBFCU policies. The role involves coaching branch leadership, partnering with departments, and guiding initiatives that improve staff productivity and member experience.

The RVP will monitor branch performance, mentor managers, and drive execution of the strategic plan while maintaining

Qualifications

• High School Diploma or GED required.
• Minimum of eight years of progressive retail credit union or banking leadership experience.
• Demonstrated responsibility in leadership development, developing branch sales and member experience metrics, mentoring and conflict resolution.
• Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail.

Responsibilities

• Work with Branch Manager to enforce state and federal laws/regulations and RBFCU policies and procedures, monitor productivity and quality.
• Manage CFPB complaint resolution process for the region, including investigation and coaching to prevent recurrence.
• Review and resolve escalated member concerns to identify patterns and improve service while remaining compliant.
• Collaborate with branch managers to develop, review, and refine the regional strategic plan and align with corporate priorities.

Skills

Leadership & mentoring

Strategic planning

Coaching and training

Performance analysis

Communication skills

Stakeholder collaboration

Problem solving

Regulatory compliance knowledge

Education

High School Diploma or GED

College degree

Job description

Job Description and Requirements

The Regional Vice President (RVP) is responsible for the development and oversight of the branches in the region to ensure the highest level of quality member service is provided in accordance with the overall Credit Union strategic plan while remaining compliant with applicable laws/regulations and internal policies/procedures. The RVP will motivate, coach and grow branch leadership through developed productivity enhancement initiatives while managing project collaboration and implementation for the benefit and efficiencies of branch staff, processes as well as positive impact to the member interaction. Collaborates with other departments to establish and update internal operating policies and procedures to guarantee efficient approaches to branch operations and function. Additionally, the RVP will analyze statistical data and provide documentation and recommendations for training implementation and procedural changes. Travel is required periodically to different RBFCU sites.

Essential Functions and Responsibilities

Risk and Compliance

• Work with the Branch Manager to ensure enforcement of state and federal laws/Regulations and RBFCU polices and procedures, while monitoring productivity and quality.
• Manage CFPB complaint resolution process, according to applicable state and federal laws/regulations for the region to include, conducting investigation, implementing coaching/training based on nature of complaint to prevent future occurrences.
• Personally review and/or resolve escalated member concerns/incidents received for region to identify patterns and determine proactive steps to improve overall member service while remaining compliant.
• Review, evaluate, and implement changes to policy and procedures to ensure compliance standards are met.

Oversee Strategic Operations

• Collaborates with branch managers to develop, review, and refine the regional strategic plan, establishing goals that align with corporate objectives and annual priorities outlined in the corporate strategic plan. Ensure plans are dynamic and responsive to evolving market conditions and organizational priorities.
• Develops and mentors branch management by providing training, coaching, and ensuring accountability to the strategic plan and staff development. Communicates job expectations, monitors performance, appraises results, and reviews contributions to drive continuous improvement.
• Stays informed on economic development in the region while encouraging branch management collaboration with Business Development to cultivate new membership opportunities.
• Enrich professional relationships between branches and other departments through open dissemination of information, sharing member concerns, and resolving issues to enhance overall member experience.
• Generate and explore ideas and concepts to improve process and eliminate inefficiencies or risk. Utilize strong interpersonal and technical skills to lead and participate in pilot projects. Provide input on best practices for development and implementation of new systems, programs, products or services. Ensure smooth integration of new initiatives and operational improvements across branches.

Staff and Self Development

• Regularly assesses strengths and weaknesses of branch performance, through analyzing branch data, to include branch and individual scorecards, and MXP surveys. Utilize this information to coach/mentor branch manager to achieve maximum results while fostering a culture of growth and development. Review and revise scorecards and develop in-branch training content to promote operational excellence across all regions.
• Conducts regular on-site visits to complete meetings with management to review/discuss performance of branch, team, and management; frequency determined by overall branch needs; at least quarterly, twice quarterly preferred.
• Visit with branch staff in person, quarterly, to establish and maintain relationships fostering open communication to prevent and address emerging challenges and recognize strengths and areas where improvement is needed.
• Participate in Leadership and Management Development programs by developing new curriculum and leading classes. Plan, coordinate, and host department-wide manager meetings, ensuring a productive learning environment.
• All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Requirements

• High School Diploma or GED
• Minimum of eight(8) years of progressive retail credit union or banking leadership & management experience
• Demonstrated responsibility in leadership development, developing branch sales and member (customer) experience metrics, mentoring and conflict resolution
• Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Strong interpersonal, organizational, communication and time management skills
• Good attendance and promptness is pertinent
• Planning and analysis skills and ability to structure and implement a Strategic Plan
• Teamwork and dedication to build strong relationships with team, coworkers, and other departments
• Must be motivated to meet and strive to exceed regional goals
• Must have territorial management and presentation skills
• Must be able to emphasize excellence, be results driven and able to objectively evaluate every situation, and make tough decisions where warranted
• Must have a valid drivers license and be able to drive a car or have reliable transportation for visiting branches within their region or attending required meetings

Preferred

• College degree
• Experience leading multiple branch locations simultaneously preferred

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.