Regional Venue Technology Manager (East Region)

Legends Hospitality, LLC; Legends (SC); Hybrid; USD 135,000 - 145,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k plan

Paid vacation

Job summary

LEGENDS GLOBAL is seeking a Regional Venue Technology Manager to lead IT and venue technology operations in the East Region. You will manage POS, payments, staff deployment, and vendor relationships to ensure high availability and security.

The role requires experience across IT infrastructure, enterprise systems, and project management, with hybrid travel to venues as needed.

Qualifications

• 8+ years of relevant point-of-sale experience, ideally in Hospitality or Tourism.
• Technical knowledge of IT systems and infrastructure.
• Experience with Windows 10 and Office 365 suite.
• PCI risk and IT security/compliance experience.
• Ability to motivate and lead teams in a matrixed environment.

Responsibilities

• Lead venue technology teams to ensure POS, payments, and critical systems operate reliably.
• Manage and mentor venue technology staff across East Region.
• Oversee 3rd party vendor relationships and contracts for venue technology products.
• Collaborate with Corporate Infrastructure to design and maintain IT infrastructure and enterprise systems.
• Define IT standards, promote reuse of enterprise technologies, and scale IT Service Management processes.
• Manage IT finance processes including budgeting, reporting, and invoice approvals.

Skills

POS experience

IT systems knowledge

Vendor management

Project leadership

Windows server

ServiceNow

Contract management

IT security/compliance

Tools

ServiceNow

Job description

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.

THE ROLE

Reporting to the VP Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the East Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensure availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL FUNCTIONS

• Work with venue-based support resources to deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
• Schedule, manage, mentor, and optimize deployment of salaried and hourly venue technology staff
• Manage and optimize 3rd party vendor relationships and associated contracts that are key to venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc.
• Work with Corporate Infrastructure team to design, deploy and maintain IT infrastructure and enterprise systems such as corporate email, security, Accounting/Finance systems, collaboration tools, etc.
• Work with broader technology team to estimate, design, implement and manage venue technology solutions in support of the business
• Manage the evaluation, recommendation, and implementation of third-party technology products and services to accomplish the goals of the organization, which includes providing quality service for guests and maximizing profitability
• Increase the productivity and effectiveness of venue technology operations through the definition of standards, best practices and promoting reuse of recommended enterprise technologies
• Establish and maintain IT Service Management processes and procedures that can be effectively scaled
• Ongoing management of IT Finance processes such as budgeting, reporting and invoice approval
• Understanding of all areas of the Information Technology Architecture and participate in their development
• Responsible for the Project Management and oversight of all venue technology projects.
• Lead project teams to manage delivery schedules and realization of project benefits
• Define and communicate end user architecture strategies, principles, standards, policies and procedures
• Analyze current application portfolio, installed technology and infrastructure to detect deficiencies and recommend solutions
• Act as the business relationship manager between West Region properties and the Legends IT department
• Act as escalation point for venue technology teams and operators across West Region properties
• Manage client relationships and expectations for venue technology solutions across West Region properties
• Gain an in-depth understanding of the organizational needs to provide guidance on strategic and technical direction
• Perform additional related duties, tasks and responsibilities as required

QUALIFICATIONS

• The successful candidate will have excellent communication skills; effectively influence others, the ability to make decisions quickly, and exhibit a high-level of maturity.
• Other critical qualifications include: 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
• Technical knowledge of IT systems
• Experience with Windows 10 and Microsoft Office 365 suite of products
• PCI risk and compliance IT Security and incident response
• Ability to motivate and lead teams
• Ability to effectively manage and produce in a matrixed environment
• Excellent interpersonal and communication skills
• Strong contract management skills
• Microsoft Windows Server 2012, 2016 IT Management tools (e.g. Active Directory)
• Experience with an IT ticketing solution to track and manage issues and requests (e.g. ServiceNow)
• Managing external vendors delivering managed IT services
• Relevant technical and project management certifications preferred
• Function as a leader throughout the project lifecycle
• Manage scope and estimate delivery schedules on the project
• Provide mentoring and support to venue technology team members
• A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
• Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
• Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
• Strong problem solving and creative skills, and the ability to exercise sound judgment
• High level of integrity and dependability with a strong sense of urgency and result-orientation
• Must be able to work varying schedules to reflect the business needs of the organization 20% Travel Required

COMPENSATION Competitive salary range of $135,000 - $145,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Hybrid w/ travel as needed to support venues in the East Region of the United States. Preferred candidates will be located in the Tri-State Area Venues Supported Include but are no limited to: Toronto Blue Jays/Rogers Centre, Yankee Stadium, Raymond James Stadium, Steinbrenner Field, Scranton Railriders, Bethel Woods Pavilion, Central Park Boathouse, Circle Line Cruises, Buffalo Bills (New Highmark Stadium, New York City FC (Etihad Park), and Monmouth Park Racetrack

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-JW1

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.