Regional Training Lead - Hands-On Tech Mastery

BMH; Mentor (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Coric is seeking a Midwest Regional Trainer to own the technical development of every service technician in the region. This role combines hands‑on coaching in the shop or on customer sites with classroom content creation and certification support.

You will manage a skills matrix, provide ongoing training, and drive readiness across hydraulics, electronics, batteries, engines, and safety with a strong emphasis on OSHA compliance and MEWP instruction. Regular travel is required.

Qualifications

• 5+ years as a forklift technician, including senior or lead-level diagnostic and repair work.
• Strong knowledge of forklift systems: IC engines, electric motors and controls, batteries and chargers, hydraulics, brakes, steering and electronics.
• Certified Forklift Technician preferred — Logisnext highly preferred.
• Teaching, mentoring or technician development experience required.
• Proven ability to own a program, a tracker and a scorecard, and to hold others to dates.
• Excellent communication skills and the ability to adapt to different learning styles.

Responsibilities

• Own technician development in the region.
• Maintain a skills matrix rating every technician in the region by discipline: hydraulics, electrical and electronics, batteries and chargers, engines, brakes and steering, mast and attachments, diagnostics and safety.
• Build and maintain an individual learning path for each technician — target skills, courses, certifications, hands-on sign-offs and due dates. Review quarterly with the Service Manager.
• Own trained status jointly with each branch Service Manager. A technician is trained only when both sign off on demonstrated hands-on competency; attendance is not completion.
• Report monthly to corporate, Service Managers and HR on skill coverage, training delivered, certifications earned and who is behind plan — and build corrective plans for technicians who are not progressing.
• Onboard every new technician with the Service Manager and HR: expectations, safety and environmental policies, tools and software, planned maintenance, and basic diagnostics and repairs.
• Deliver classroom and hands-on training at the branches, on a calendar built with the Service Managers so customer coverage is protected.
• When not in class or building content, be out with technicians in the shop or on customer sites, coaching hands-on during live service work and riding along on service calls. Target mix: 50% field and shop coaching, 30% training delivery, 20% content development.
• Run hands‑on skill assessments at the branches and sign off competencies on real equipment.
• Develop, improve and maintain Coric’s training content — curriculum, lesson plans, job aids, checklists, video and skill tests — keeping it current with new technology and OEM updates, and shared with the other regions.
• Use comeback, rework and warranty data to decide what training is needed.
• Attend OE training and become a certified instructor to support OEM certification requirements. Maintain training equipment and training areas.
• Attend MEWP and forklift train the trainer courses to become a certified forklift and MEWP operator instructor.

Job description

Coric is seeking a Midwest Regional Trainer to own the technical development of every service technician in the region. This role combines hands‑on coaching in the shop or on customer sites with classroom content creation and certification support.

You will manage a skills matrix, provide ongoing training, and drive readiness across hydraulics, electronics, batteries, engines, and safety with a strong emphasis on OSHA compliance and MEWP instruction. Regular travel is required.