Regional Technical Operations Manager

Ergon, Inc.; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Life insurance

Holidays

Vacation

Tuition Assistance

Profit Sharing

Job summary

Ergon, Inc. is seeking a Regional Technical Operations Manager to oversee technical needs and support for ErgonArmor products.

You will coordinate between the business unit, third-party manufacturers, and Paragon Technical Services to drive product development, QA, and field support. The role requires strong chemistry/engineering background, 2+ years with a degree or 5+ years without, and willingness to travel at least 50%.

Qualifications

• Bachelor's degree in chemistry or engineering or related field required or preferred.
• Significant asphalt technology experience could substitute for a technical degree.
• Minimum 2 years with degree; 5+ years without degree are acceptable.
• Experience formulating and supporting polymer-modified asphalt; roofing, water proofing, crack sealant, and mastic preferred.
• Strong MS Office, Outlook, Word, and Excel skills.

Responsibilities

• Provide timely technical support and communication to PCR plants producing crack sealants, asphalt products, and related materials.
• Facilitate operational consistency with assets and procedures across the plant network.
• Manage formulation processes with Paragon and Crafco MQT to optimize efficiency and costs.
• Oversee Quality Management to ensure compliance with requirements.
• Collaborate with Sales and Technical Marketing to feedback field performance.

Skills

Chemistry knowledge

Engineering background

Project management

Communication skills

Education

Bachelor's degree in chemistry, engineering or related field

Tools

MS Office

MS Excel

Job description

Regional Technical Operations Manager

Position is accountable for managing technical needs and product and field support of all current and new product technologies for the ErgonArmor Business Unit (EABU) and to manage technical deliverables between the Business Unit (i.e. Management [Mgt], Operations [Ops] and Sales and Marketing [SM]), third party manufacturers and Paragon Technical Services, Inc. (PTSi).

Key Responsibilities:

• Provide timely technical support and communication to PCR plants that produce crack sealants, aggregate filled repair mastics, bulk roofing and waterproofing through formulation support, troubleshooting issues, product QA/QC, investigations into quality failures, audits and facilitation of those systems.
• Work to facilitate operational consistency with assets and operational procedures throughout the overall plant network.
• Manage the formulation process with Paragon and Crafco MQT work to optimize plant efficiency and raw material costs.
• Oversee the Quality Management system to ensure compliance with Crafco, PPM and Agency Plan requirements.
• Work with Sales and Technical Marketing to provide feedback on field performance of all products and applications.
• Work with supply and procurement in evaluation and selection effort of all raw materials in the facilities.
• Establish new technological processes to benchmark assets, chemistry, and raw materials available to the market from inside and outside of the asphalt industry.
• Ensure facilities are fully supported through routine interaction with operations, marketing, and technical marketing.
• Partner with local labs and Engineering departments to drive new products and technologies from concept through commercialization.
• Manage the process to deploy plant assets/ chemistry/ etc. to deliver technologies.
• Responsible for the scale up of process from lab to plant production.
• Participate in product and process evaluation, development, and execution of strategic technology initiatives.
• Participate in the development, presentation, and implementation of new ideas, concepts, assets, chemistries, etc. for A&E management to consider.
• Other duties as assigned.

Reports to:

• Technical Operations Director

Qualifications:

• Bachelor's degree in chemistry, engineering or related field is preferred.
• Significant asphalt technology experience could be considered in lieu of a technical degree.
• Minimum 2 years of experience required with a bachelor's degree. A minimum of 5 years of experience is required with no degree.
• Experience with formulating and support of polymer modified asphalt, particularly roofing, water proofing, crack sealant, and mastic preferred.
• Excelled management, communication, and computer skills in MS Office, Outlook, Word and Excel.
• Must be willing and able to travel at least 50% of the time.
• Candidate needs to be located near a major airport hub for ease of transportation.

We are a great company with great pay and great benefits. Ergon Asphalt & Emulsions is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned with locations throughout the U.S. and Mexico, but we pride ourselves on maintaining a small-company feel.

Ergon offers a competitive benefits package: 401(k), Health, Life, Dental, Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.

Ergon, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR.