Regional Tech Account Manager - Pharmacy Hardware
Liberty Software
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Benefits offered by this job
Job summary
Liberty Software in Grapevine, TX is seeking a Tech Team Account Manager to support pharmacies by providing hardware technical assistance and ensuring customer satisfaction. This role involves ticket analysis, hardware troubleshooting, and maintaining service records.
The ideal candidate will have a Bachelor's degree in computer science, experience with Liberty Software applications, and strong technical support skills. Liberty Software offers a comprehensive benefits package starting from day one.
Qualifications
- Bachelor's degree in computer science or related field preferred.
- Knowledge of Liberty Software's RXQ and BZQ software applications.
- Advanced knowledge of Microsoft operating systems, both server and workstation.
- Knowledge of TCP/IP based networking including DNS and DHCP technologies.
- Good verbal and written skills.
Responsibilities
- Act as primary contact for technical matters associated with assigned pharmacies.
- Analyze tickets for assigned pharmacies to identify common problems.
- Field questions from pharmacies and provide solutions.
- Maintain service ticket records of hardware issues.
- Provide hardware replacement recommendations.
Skills
Education
Tools
Job description
Liberty Software in Grapevine, TX is seeking a Tech Team Account Manager to support pharmacies by providing hardware technical assistance and ensuring customer satisfaction. This role involves ticket analysis, hardware troubleshooting, and maintaining service records.
The ideal candidate will have a Bachelor's degree in computer science, experience with Liberty Software applications, and strong technical support skills. Liberty Software offers a comprehensive benefits package starting from day one.
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