Regional Tech Account Manager - Pharmacy Hardware

Liberty Software; Grapevine (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% paid medical and life insurance

401K matching

Generous PTO plan

Annual tuition reimbursement

Job summary

Liberty Software in Grapevine, TX is seeking a Tech Team Account Manager to support pharmacies by providing hardware technical assistance and ensuring customer satisfaction. This role involves ticket analysis, hardware troubleshooting, and maintaining service records.

The ideal candidate will have a Bachelor's degree in computer science, experience with Liberty Software applications, and strong technical support skills. Liberty Software offers a comprehensive benefits package starting from day one.

Qualifications

• Bachelor's degree in computer science or related field preferred.
• Knowledge of Liberty Software's RXQ and BZQ software applications.
• Advanced knowledge of Microsoft operating systems, both server and workstation.
• Knowledge of TCP/IP based networking including DNS and DHCP technologies.
• Good verbal and written skills.

Responsibilities

• Act as primary contact for technical matters associated with assigned pharmacies.
• Analyze tickets for assigned pharmacies to identify common problems.
• Field questions from pharmacies and provide solutions.
• Maintain service ticket records of hardware issues.
• Provide hardware replacement recommendations.

Skills

Technical support

Ticket analysis

Hardware troubleshooting

Microsoft operating systems

TCP/IP networking

Verbal and written communication

Education

Bachelor's degree in computer science or related field

Tools

Liberty Software RXQ and BZQ software applications

Job description

Liberty Software in Grapevine, TX is seeking a Tech Team Account Manager to support pharmacies by providing hardware technical assistance and ensuring customer satisfaction. This role involves ticket analysis, hardware troubleshooting, and maintaining service records.

The ideal candidate will have a Bachelor's degree in computer science, experience with Liberty Software applications, and strong technical support skills. Liberty Software offers a comprehensive benefits package starting from day one.