Regional Team Leader of Customer Success

Aidoc; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative company in clinical AI is seeking a Regional Team Leader of Customer Success to guide a dedicated team in delivering exceptional customer experiences. This role involves managing a team of Customer Success Managers, ensuring customer satisfaction, and driving adoption of AI solutions in healthcare. You'll be at the forefront of transforming healthcare by improving patient outcomes and operational efficiency. Join a dynamic, remote-first team that values collaboration and growth, and be part of a mission to enhance medical care across the globe.

Benefits

Competitive salary

Stock options

25 days of paid vacation

Healthcare benefits

Opportunity to improve medical care

Qualifications

• 5+ years in Customer Success or Account Management roles.
• 1+ years of team leadership experience, focusing on coaching.

Responsibilities

• Manage and support Customer Success Managers to achieve goals.
• Act as an escalation point for key customers and resolve challenges.
• Monitor KPIs and drive accountability within the team.

Skills

Customer Success Management

Team Leadership

Communication Skills

Organizational Skills

Relationship Building

Healthcare Industry Knowledge

AI Industry Knowledge

CS Tools Proficiency

Tools

Gainsight

Salesforce

Catalyst

Job description

Regional Team Leader of Customer Success

Join us to apply for the Regional Team Leader of Customer Success role at Aidoc.

Aidoc is recruiting a Regional Team Leader of Customer Success in the United States. Join our team!

About Aidoc:

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by industry-leading VCs, Aidoc has raised over $250 million and was named one of TIME’s 50 most genius companies.

About this role:

The Customer Success Team Leader is responsible for guiding and overseeing a team of Customer Success Managers (CSMs) to deliver exceptional customer experiences, drive adoption, value realization, and achieve business outcomes across our portfolio.

As a Team Leader, you’ll develop talent, manage daily operations, and ensure your team supports customers throughout their journey, focusing on retention, growth, and satisfaction.

Responsibilities:

• Manage, coach, and support Customer Success Managers to meet goals and grow professionally.
• Act as an escalation point for key customers, navigating challenges and driving resolution.
• Manage a subset of strategic or high-impact accounts, maintaining strong relationships and delivering value.
• Monitor KPIs (e.g., Net Retention, Health Scores, Adoption Metrics), drive accountability, and report performance.
• Support onboarding and ongoing learning for new team members.
• Contribute to planning, forecasting, and strategic initiatives for team growth.
• Collaborate to standardize workflows, success plans, and playbooks.
• Work with Sales, Product, Support, and Marketing to ensure seamless customer experiences.
• Define and execute customer engagement strategies.
• Identify at-risk accounts and collaborate to mitigate churn with tailored strategies.

Requirements:

• 5+ years in Customer Success, Account Management, or similar client-facing roles, or 2.5+ years at Aidoc.
• 1+ years of team leadership experience, with a passion for coaching and development.
• Experience in Healthcare and AI industries for 2.5+ years.
• Strong organizational skills and attention to detail.
• Excellent communication and relationship-building skills.
• Proficiency with CS tools like Gainsight, Catalyst, Salesforce, or similar.
• Willingness to travel 25%-50%.

Preferred Qualifications:

• Experience in B2B SaaS or managing enterprise customer relationships.
• Knowledge of customer lifecycle management and success planning.
• Proven success in improving customer retention and expansion.

Working at Aidoc:

We’re a dynamic, collaborative, and fast-growing team of over 400 employees committed to transforming healthcare. We have offices in Barcelona, Tel Aviv, and New York City, but operate as a remote-first company.

What we offer:

• Competitive salary
• Stock options
• 25 days of paid vacation
• Healthcare benefits
• The chance to improve medical care and patient outcomes

Aidoc is committed to diversity and inclusion, providing equal opportunity for all, and prohibits discrimination or harassment of any kind.

Additional Details:

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Hospitals and Healthcare

Referrals increase your chances of interviewing at Aidoc by 2x.