Regional Team Leader of Customer Success

Freddie Mac; New York (NY); Remote; USD 80,000 - 110,000; Full time

Job summary

An innovative healthcare technology organization is seeking a passionate leader to drive customer success and team performance. In this remote-first role, you'll manage a dynamic team of Customer Success Managers, ensuring they achieve their goals while fostering strong relationships with key accounts. With a focus on coaching and mentoring, you will play a crucial role in enhancing patient outcomes and improving healthcare delivery. This position offers competitive salary options and a collaborative environment that values your contributions. If you're ready to make a significant impact in the healthcare sector, this opportunity is perfect for you.

Benefits

25 days of paid vacation

Healthcare plan benefits

Stock options

Flexible remote work environment

Qualifications

• 5+ years in Customer Success or Account Management.
• 1+ years leading teams with a focus on coaching.

Responsibilities

• Manage and support a team of Customer Success Managers.
• Act as an escalation point for key customers.

Skills

Customer Success Management

Account Management

Team Leadership

Healthcare Industry Knowledge

AI Industry Experience

Communication Skills

Organizational Skills

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Competitive salary with stock options
- 25 days of paid vacation
- Healthcare plan benefits
- Opportunity to directly improve medical care and impact patient outcomes
- Join a dynamic and collaborative team of over 400 global employees
- Remote-first workplace offering flexibility

What to Expect (Job Responsibilities):
- Manage, coach, and support a team of Customer Success Managers to achieve their goals and professional growth
- Act as an escalation point for key customers, helping navigate challenges and drive resolution
- Directly manage a subset of strategic or high-impact accounts, ensuring strong executive relationships
- Monitor team KPIs and report on performance regularly to drive accountability
- Contribute to quarterly planning and strategic initiatives to support team scalability and business growth

What is Required (Qualifications):
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
- 1+ years of team leadership experience, with a passion for coaching and mentoring
- Experience in Healthcare and AI industries for 2.5+ years
- Strong organizational skills and attention to detail, managing multiple priorities in a fast-paced environment
- Excellent communication and relationship-building skills, especially with cross-functional teams

How to Stand Out (Preferred Qualifications):
- Experience in a B2B SaaS company or managing enterprise customer relationships
- Familiarity with customer lifecycle management and success planning
- Demonstrated success in improving customer retention and expansion

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