Regional Team Lead - Medical Transportation

Priority Patient Transport; Roanoke (VA); On-site; USD 80,000 - 90,000; Full time

Job summary

Priority Patient Transport is seeking a Regional Team Leader for the Roanoke region. This role oversees daily field operations, maintains facilities, vehicles, and supplies, and develops strong customer service relationships with regional facilities.

The position reports to the Director of Operations and requires initiative and discretion in handling sensitive information. Qualified candidates will have 5+ years in EMS/Medical Transport with leadership experience, a high school diploma

Qualifications

• 5+ years EMS/medical transport leadership experience.
• Strong decision making and leadership abilities.
• Clean driving record and DMV check.
• Knowledge of Virginia OEMS policies and procedures.

Responsibilities

• Maintain all certifications and qualifications as a field provider per Virginia OEMS and agency policies.
• Provide general oversight to agency field staff, including counseling, training, disciplinary action, and recognition programs.
• Assess agency operations with focus on safety, medical care, and customer service and prompt improvements.
• Communicate with dispatch, maintenance, acquisitions, HR, and billing.
• Ensure compliance with policies, procedures, and regulations in daily operations.
• Develop and implement program and policy changes to improve operations and safety.
• Represent the agency professionally in meetings and committees.
• Maintain knowledge of trends, technology, regulation, and laws in medical transport.
• Conduct internal investigations into policy violations and recommend corrective actions.
• Operate as part of the on-duty supervisor rotation.
• Assist in recruitment and retention efforts.
• Related duties as assigned.

Skills

Leadership

Decision making

EMS leadership

Customer service

Education

HS diploma; Associates in EMS preferred

Tools

Microsoft Office

Job description

$80,000 - $90,000 a year

Job Definition

The Regional Team Leader, in addition to responsibilities as a field provider, manages all aspects of Priority Patient Transport's daily operations in the Roanoke region. This position operates with limited supervision and is accountable for direct and indirect oversight of all field provider activities for those staff assigned to Roanoke as their primary location of employment, assuring maintenance of facilities, vehicles, and equipment, and maintaining an adequate inventory of medical supplies. The Regional Team Leader will also develop relationships with staff at regional customer facilities to foster positive interaction and strong customer service.

Distinguishing Characteristics

The Regional Team Leader position is distinguished by strong knowledge of both agency and state OEMS policies and procedures. The position provides direct oversight to Field Staff assigned to the Roanoke office. Team Leaders must exercise significant initiative, resourcefulness and independent judgement when enforcing established policies, goals, and objectives. During daily responsibilities, the Team Leader is made aware of sensitive information and situations regarding the agency, employees, customer facilities and patients. As such the Team Leader must be able to operate with a high level of discretion when addressing these situations. The Regional Team Leader reports to the Director of Operations.

Essential Job Functions

• Maintain all certification and qualifications as a field provider per Virginia OEMS and agency policies.
• Promote a positive work environment supportive of employee and agency goals.
• Provide general oversight to agency field staff, including participation in and referral to employee counseling, training, disciplinary action, and recognition programs.
• Assess agency operations with a focus on safety, provision of medical care and customer service and make recommendations as needs are identified.
• Communicate effectively with other company departments such as dispatch, maintenance, acquisitions, HR, and billing.
• Assure compliance with established policies, procedures, and regulations as they apply to daily operations.
• Recommend and assist with the development and implementation of program and policy changes as needed to facilitate operations and safety of providers and patients.
• Always represent the agency with professionalism, including as requested attendance at various meetings or committees.
• Maintain knowledge of trends, technology, regulation, and laws regarding Medical Transport systems including best practices across the industry.
• Responsible for conducting internal investigations into violations of company policy and the formation of recommendations following those investigations.
• Operate as part of the on-duty supervisor rotation.
• Participate as requested in recruitment and retention efforts of the agency.
• Related Duties as assigned.

Qualifications

• 5+ years of experience in the EMS or Medical Transport Industry with evidence of increasing levels of responsibility and supervision.
• Demonstrated ability to provide sound decision making, leadership and direction with professionalism.
• High-school diploma with preference for Associates of EMS or other related higher education.
• Clean Driving Record with valid Virginia Driver's License.
• Ability to pass criminal background checks and drug tests.
• Certifications to include:
  • Current unrestricted EMT certification
  • BLS/CPR
  • EVOC Class2 or higher
• Moderate knowledge in the use of computers, email, and Microsoft office software.

Work Environment

The role of Regional Team Leader will involve responsibilities in both the administrative and operational areas of the company. In addition, minimal travel outside the region may be required to attend conferences or training. In the office environment, time spent will include sitting and use of phones, computers, and general office equipment. During operational tasks or work completed in the field, driving long distances, utilization of equipment, heavy lifting and moving of patients, provision of medical care, use of Personal Protective Equipment and considerable walking both indoors and outdoors should be expected. Field operations require mental acuity and alertness, manual and physical dexterity, and the ability to communicate clearly and effectively.

Hours for this job will be variable, primarily during the day and on weekdays, but will need to accommodate supervision of and communication with field staff that operate on nights and weekends as well as during the day as needed. The role of the on-duty supervisor requires response by phone or text around the clock during assigned shifts.