Regional Support Supervisor - Columbia, SC

Compass International Holdings; Columbia (SC); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Anywhere Real Estate is seeking a Regional Support Supervisor to lead a team of Regional Support Leads and guide their Specialists. You will hire, train, and develop staff, set schedules, and manage performance to ensure excellent service for real estate agents.

You will collaborate with branch leadership and RVPs, drive process improvements, and coach teams to deliver outstanding customer experiences in a fast-paced environment.

Qualifications

• 5-7 years business experience; 2-3 years supervisory experience preferred.
• Prior Real Estate and customer service experience preferred.
• Ability to coach employees and motivate staff; lead by example.
• Ability to work remotely in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• People-first approach to delivering exceptional customer service.
• Ability to learn and use multiple software systems.
• Strong collaboration across departments; proactive problem solving.
• Adaptable, able to prioritize and manage competing demands.

Responsibilities

• Lead a team of Regional Support Leads to drive success.
• Oversee hiring, onboarding, training and performance reviews.
• Coordinate staff schedules and timecard approvals.
• Serve as liaison to branch leadership and RVPs.
• Identify customer needs and resolve issues promptly.
• Collaborate with marketing and field leadership on agent awareness.
• Continuously improve procedures and drive efficiencies.
• Analyze feedback and prepare improvement reports.

Skills

Supervisory experience

Coaching and training

Customer service

Communication skills

Remote work

Problem solving

Collaboration

Time management

Tools

CRM systems

Analytics tools

Job description

At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it! We are looking for a Regional Support Supervisor to join our team and add value to our real estate agents experience. In this role you will lead a group of Regional Support Lead team members who directly manage the Regional Support Specialists. This position is uniquely poised to not only drive the efficiency and product quality of the team, but to also play a pivotal role in developing and building the culture of the team. The primary focus of this position is to hire, train, develop and engage the Regional Support Leads and indirectly support their supervision of the Specialists on their team.

Responsibilities

Team Supervision

Lead a team of Regional Support Leads to drive team success. This includes:

• All aspects of hiring, interviewing and on-boarding
• Staff orientation/training
• Ongoing training and development
• Prepare staff schedules; manage vacation requests; review and approve timecards
• Perform annual performance reviews and performance management as needed

Collaboration and Service

Act as main point of contact for all Regional Support Leads within an assigned market. This includes but is not limited to:

• Act as Liaison to branch leadership and RVP’s
• Be the “knowledge expert” of a non-CES deal.
• Identify customer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner
• Working closely with marketing/field leadership to build agent awareness and understanding of services as well as positioning to newly affiliated or pending affiliation agents

Finding a Better Way

• Continuously evaluate procedures and seek improvements/efficiencies
• Analyze customer feedback as well as prepare reports for review and recommendation
• Work with other teams within the center to seek overall improvements for your LOC(s)

Qualifications

• 5-7 years business experience; 2-3 years previous supervisory experience strongly preferred.
• Prior Real Estate and customer service experience strongly preferred.
• Ability to provide feedback to employees through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed.
• Ability to work remotely with a sense of urgency in a fast-paced, high volume paperless environment while ensuring quality work from team members.
• Excellent verbal and written communication skills.
• A people first approach. Ability to coach team on providing exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with an elevated level of competency.
• Demonstrated ability to identify and resolve problems in a timely manner, gather and analyze information thoughtfully and maintain confidentiality.
• Demonstrable history of effectively collaborating with different departments and leaders.
• Adaptable, able to prioritize and manage competing demands with a willingness to try new things.

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Tuition reimbursement for approved programs
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups