Regional Support Supervisor

YAI - Seeing beyond disability; New York (NY); On-site; USD 56,000 - 76,000; Full time

Job summary

YAI - Seeing beyond disability in Brooklyn is seeking a Regional Support Supervisor to oversee multiple programs within the region. The role emphasizes supervision, staff training, and ensuring quality and compliance across administrative and financial systems under regional leadership.

The successful candidate will coordinate regional trainers, serve as a Super User for key systems, and report to the Regional Director/Deputy Director.

Qualifications

• BA/BS required.
• Supervisory and training experience in the I/DD field preferred.
• Experience in project management; proven ability to manage projects to completion.
• Background in supporting people with I/DD or mental health needs.
• Tuberculosis test mandatory for most positions.

Responsibilities

• Train new Residential and Day Supervisors in systems.
• May be involved in planning special events for staff and people we support.
• Provide support in Residential and Day programs when there is no Supervisor or leadership gap.
• Act as Super User for digital/technological systems and coordinates training updates.
• Coordinate and report program assessments to Regional Director and Deputy Director.
• Ensure consistency of program operations with YAI policies and procedures.

Skills

Supervisory experience

Training experience

Project management

Organization & planning

Communication skills

Technological proficiency

Leadership

Policy & procedures

Education

BA/BS required

Job description

About the Position

Location Brooklyn Schedule (Full time) Monday through Friday; 10am - 6pm* * May require occasional weekends and hours beyond the normal schedule depending on programmatic needs and/or assignments. Under the direction of the Regional and/or Regional Deputy Director, the Regional Support Supervisor will be responsible for ensuring quality and operational excellence for the programs within their assigned region(s). Collaborates and works closely with program leadership and support departments to provide oversight of administrative and financial systems, trainings, quality of services, and staff engagement. Primary duties include: assisting in supervision and quality assurance of the region's programs, project management and systems workflows, being a Super User for technological systems, assist in training new and existing Supervisors, organizing the administrative training responsibilities, coordinating regional trainers, and supporting and reporting to the Regional Director. The position requires supervisory skills and is best suited for a highly organized person who is capable of multitasking. The role requires direct responsibility for a diverse array of tasks within multiple programs and is a very people-focused position.

Key responsibilities

• Serving as the liaison with all support departments, assists as needed
• Train new residential and day Supervisors in systems
• May be involved in planning special events for staff and people we support
• Provides support in Residential and Day programs when there is no Supervisor, a new Supervisor, or lack of leadership in the program
• Responsible for training on multiple systems
• Ability to conduct investigations throughout the region
• Acts as a Super User for digital/technological systems
• Alerts and coordinates the implementation of training updates
• Serves as a support to all trainers in the region, especially regarding preparation, scheduling, and collecting feedback to ensure YAI provides the highest quality of training to staff
• Region's representation for committees
• Works with individuals and teams
• Manage the organization's systems in a region
• Provides program assessments to the Regional Director and Deputy Director
• Ensures consistency of program operations within YAI's policies and procedures
• Participates in agency projects/committees
• Attends and presents at regional Supervisor and Coordinator meetings
• Communicating priorities for the programs to staff
• In collaboration with the Human Resources department, supports with recruitment and engagement efforts including participation in group interviews, attending hiring events, and advertising YAI at college networking events
• Ensure adherence to organizational policies and practices
• Assists supervisors, directors, and regional leadership with continually identifying opportunities; proposes solution-based approaches to enhancing the overall quality and well-being of their assigned region's operations

Education and Experience

• BA/BS required
• Prior supervisory and training experience within the field of I/DD preferred
• Preferred experience in project management; proven ability to manage projects to completion
• Background in supporting people with I/DD or mental health needs
• Tuberculosis test mandatory for most positions

Additional Knowledge, Skills and Abilities

• Exceptional at planning and organizing
• Ability to communicate and present to a wide and varied audience
• Ability to multitask
• Strategic mind set with strong decision-making skills, ability to effectively lead especially during challenging situations
• Excellent interpersonal skills
• Collaboration; ability to work well with others
• Technologically proficient
• Ability to evaluate individual staff strengths and weaknesses
• Meeting facilitation
• Exceptional leadership and supervisory abilities
• Training and education proficiency
• Facility maintenance
• Comprehensive knowledge of systems (financial, clinical, medical, administrative, compliance)
• Able to quickly learn, understand, and disseminate policy, procedures, and practices
• Incident reporting
• Labor relations
• Person-centered mind set
• Understanding of financial practices and parameters for the programs

Compensation

Compensation $66,300 annualized

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.

Our Roots

YAI was launched in February of 1957 out of a small school in Brooklyn, New York. Initially staffed by Co-Founders Bert MacLeech and Pearl Maze MacLeech alone, their pilot program served just seven people. According to Bert, from its very beginning YAI has been dedicated to providing innovative services for the I/DD (intellectual and/or developmental disabilities) community. MacLeech envisioned a, “total life adjustment approach, emphasizing personal growth, social responsibility, employment goals, and the development of independence for the individual.” At a time when institutional living was the norm for people with I/DD, this vision was nothing short of revolutionary.

YAI Today

Today, YAI has a team of over 4,000 employees and supports over 20,000 people in the I/DD community. This extraordinary growth shows the ongoing need for these important services, and YAI’s success in offering them. YAI supports people with autism, Down syndrome, and Cerebral Palsy, among others. Operating throughout Downstate New York and Northern New Jersey, YAI now offers more than 300 programs for people of all ages.

Better Together

At YAI, we are driven by our mission of living, loving, working, and learning. This applies not only to the people we support, but to our staff as well. Commitment and passion for the work continue to unite employees and drive the organization forward. Empowering the people we support to reach their goals remains at the heart of our organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer. To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.