Regional Support Specialist - Orlando, FL

Socket.dev; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off

Health and Wellness Program

LinkedIn Learning

Paid Family & Paternity Leave

Employee Discounts

Employee Assistance Program

Job summary

Coldwell Banker seeks a Regional Support Specialist to bolster agent and brokerage operations in our Orlando branch. You will support agents, leadership, and marketing efforts, ensuring smooth daily operations.

You’ll handle office onboarding, training on tools like MoxiWorks and Listing Concierge, and collaborate across teams to solve problems. Strong organization and a people-first mindset are essential.

Qualifications

• Two+ years of customer service experience, preferably in a real estate office
• Familiarity with social media platforms used for marketing (Facebook/Instagram)
• Excellent written and verbal communication skills
• Proficiency with PCs, Macs, and mobile platforms; comfortable with software

Responsibilities

• Provide white-glove service for agents and clients visiting offices, promoting supported services
• Support agents with technology, processes, or operations questions
• Assist with social media marketing and manage office social media accounts on demand
• Coordinate with other teams to direct agents on transaction-related questions
• Facilitate onboarding and office orientation, training on company tools, and collaboration with partners

Skills

Customer service

Social media familiarity

Communication skills

Multi-tasking & organization

Tools

MoxiWorks

Prospect Square

Listing Concierge

Job description

Ready to be part of something great?

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

We’re looking for a Regional Support Specialist (RSS) to join our Coldwell Banker team. This role is the heartbeat of our offices. You’ll support our agents, branch leaders, and marketing efforts in ways that help everything run more smoothly and strategically.

As an RSS, you’ll be based in one of our branch offices and stay closely connected with our regional support team, our Coldwell Banker Agents and Brokerage Leadership. No two days are exactly the same. Some days you’ll be troubleshooting office systems or helping with scheduling. Other days you’ll be working alongside agents to support their marketing, especially through social media and our in-house tools. This role is a great fit for someone who is organized, tech-savvy, loves helping people, and thrives in a busy, collaborative environment. You don’t need to be a marketing expert, but you should be curious, resourceful, and open to learning.

If you’re looking for a role where you can grow your skills, make a real impact, and be part of a supportive team, we’d love to meet you.

Responsibilities

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them including Primary Services and Transaction Concierge
• Support agents with any technology, process, or operationally related questions
• Provide basic social media and marketing support to agents and manage office social media accounts, on-demand
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Coordinate with and across other Agent Services operational teams to direct Agents on transaction related questions or issues
• Collaborate with the Agent Onboarding Team to facilitate the agent onboarding process as required. Conduct comprehensive office orientation, provide training on company tools (such as MoxiWorks, Prospect Square, Listing Concierge, etc.), and introduce affiliated partners while emphasizing mutual support and collaboration

Branch Leader Support

• Be the Culture Carrier for the Branch and the Region, including driving events, promoting CB Cares, and creating a community environment for Agents and Consumers
• Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and production support of social media marketing for the branch office
• Assist with recognition including awards reporting, social media, sales meeting content and other activities that recognize Coldwell Banker Agent performance
• Assist in the recruitment of agents, including pulling local non-affiliated Agent production reports, new Agent license data, and contact information; setting recruiting appointments and office visits.
• Assist Branch Manager with the intake process for new Agents, as needed
• Collaborate with the Branch Manager as they provide coaching to new agents, including support of business plan development and implementation. Offer support on business-building opportunities and address inquiries related to company tools and processes. Follow up with agents after the Branch Manager has helped them create their business plans. Serve as an accountability partner for each agent's business goals
• Identify potential processes or product enhancements to be reviewed and implemented

Office Organization

• Greet and direct agents and clients to workspaces or conference rooms as applicable
• Collaborate with our facilities and IT partners to ensure all office items remain in working order
• Maintain adequate inventory of office supplies and ensure timely distribution of mail

Minimum Qualifications

• Two or more years of customer service experience is preferred, with prior experience in a real estate office being advantageous
• Familiarity with the use of social media platforms (i.e. Facebook/Instagram) is required. As well as an understanding of how these platforms are used in marketing
• Excellent written and verbal communication skills are essential
• Proficiency in various operating systems (i.e.- PCs, Macs, and Mobile platforms), as well as the ability to navigate computer software, is required
• Proficiency with Microsoft Office applications is strongly preferred
• Ability to communicate effectively with diverse audiences, including agents, branch managers, customers, vendors, and other internal support teams
• A customer-focused approach, delivery-oriented mindset, and ability to multi-task are crucial
• Willingness to be nimble and adjust priorities as needed
• Ability to travel to additional offices in the region on an as-needed basis

Anywhere is proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays, Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate Century 21® Coldwell Banker® Coldwell Banker Commercial® Corcoran® ERA® and Sotheby's International Realty®, we fulfill our purpose to empowereveryone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included.What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.We pursue talent– strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.We value our people-first culture,which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies