Coldwell Banker Realty - Agent Development Specialist - Los Gatos, CA

Socket.dev; Los Gatos (CA); On-site; USD 48,000 - 72,000; Full time

Job summary

Anywhere Real Estate Inc. is seeking an Agent Development Specialist to support residential real estate sales office operations and assist the Branch Manager with agent retention, training, technology, and administrative activities.

The role focuses on exceptional customer service and ensuring day-to-day office functionality. The ideal candidate will facilitate onboarding, provide training on company tools, MLS, and social media, and support front desk and marketing tasks.

Qualifications

• Two to three or more years’ experience in a customer-centric business environment or real estate sales/operations with administrative responsibility.
• Real estate background preferred; a valid Real Estate or Broker's license is a plus.
• Advanced computer proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and office technology tools.
• Proficient and skilled in social media applications (Facebook, LinkedIn, Twitter/X).
• Strong verbal and written communication skills with the ability to present training and interact professionally.

Responsibilities

• Agent Onboarding & System Support: Coordinate onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems.
• Agent Education & Training: Provide guidance and training for sales agents on technology tools, social media, MLS, and administrative systems.
• Recruitment & Branch Support: Assist the Branch Manager in retention of sales agents and agent transaction support.
• Office Operations & Front Desk Support: Provide direct support for branch operations and front desk responsibilities.
• Administrative & Marketing Support: Execute standard administrative tasks and manage office systems.

Skills

Customer service

Real estate knowledge

MS Office

Social media tools

Communication skills

Organizational skills

Education

Real estate license

Tools

MLS systems

Office technology tools

Job description

The Agent Development Specialist participates in and supports residential real estate sales office operations by assisting the Branch Manager with agent retention, training, technology, and administrative support activities.

The ideal candidate will have a strong focus on achieving exceptional results, customer service, attention to
detail, and a passion for supporting agent success. In this support role, you will provide direct assistance
to branch office operations, affiliated sales agents, clients, and vendors, ensuring seamless day-to-day
office functionality.

Responsibilities:

• Agent Onboarding & System Support: Coordinate onboarding support for newly affiliated sales associates to ensure they are set up on and understand Company systems. Provide ongoing support and guidance regarding usage of office systems, tools, and resources.
• Agent Education & Training: Provide guidance and training for sales agents on the company's available technology tools, social media, MLS, and administrative systems to empower sales agents to continually learn, improve, and thrive.
• Recruitment & Branch Support: Assist the Branch Manager in the retention of sales agents, agent transaction support, and effectively communicating the company’s agent value proposition.
• Office Operations & Front Desk Support: Provide direct support for branch office operations, including front desk responsibilities (greeting customers, answering phones), maintaining office appearance, handling repair issues, and coordinating equipment maintenance.
• Administrative & Marketing Support: Execute standard administrative tasks, assist with basic social media and marketing needs, and manage office systems (such as ordering business cards, name badges, and miscellaneous supplies).

Qualifications:

• Two to three or more years’ experience in a customer-centric business environment or real estate sales/operations with administrative responsibility.
• Real estate background preferred (valid Real Estate or Broker's license is a plus).
• Advanced computer proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) and office technology tools.
• Proficient and skilled in social media applications (Facebook, LinkedIn, Twitter/X, company web pages).
• Strong verbal and written communication skills with the ability to effectively present training and interact professionally with agents, clients, and vendors.
• Highly organized, detail-oriented, with creative problem-solving skills and the ability to multitask and prioritize in a team environment.

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty®, we fulfill our purpose to empowereveryone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies