Administrative Report Specialist

VRC Investigations; Denton (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability benefits

Paid vacation

401K/Profit Sharing

Job summary

VRC Investigations seeks a Regional Support Coordinator to assist in day-to-day insurance fraud defense investigations and operational needs for multi-state regions. Located in our Denton, TX corporate office, the role covers documentation, report formatting, invoicing, and collaboration with management and investigators.

The successful candidate will bring administrative experience, exceptional communication, and the ability to multi-task across queues.

Qualifications

• Experience in office administration or related field is required.
• Must have a valid Class C Driver’s License.
• Exceptional verbal and written communication skills across all levels.

Responsibilities

• Format and edit investigation reports to clients standards.
• Review surveillance video and audio recorded statements from field investigators.
• Create invoice lines for investigative services.
• Complete tasks as assigned by the Shared Services Manager or other supervisors.
• Communicate with regional managers, directors, and investigators.
• Follow procedural documents and update as needed.
• Take part in team meetings as well as continuing training sessions.
• Support other teams within the company when needed and time allows.

Skills

Verbal communication

Written communication

Time management

Multitasking

Microsoft Office

Attention to detail

Valid driver’s license

Learning new tools

Tools

IMS case tracking system

Microsoft Office Suite

Outlook

Excel

PowerPoint

Job description

VRC Investigations is seeking qualified Regional Support Coordinators with administrative experience. The primary responsibility of this position is to assist in the day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the Regional Support Coordinator will oversee documentation of surveillance and SIU investigations to ensure our final product meets industry standards and client expectations. The Regional Support Coordinator will complete tasks with other team members under management supervision. This position is a full-time, non-exempt, position located in our corporate office in Denton, TX.

The successful candidate will have related experience in one or more of the follow areas:

• Office Administration
• Invoicing

Core Duties & Responsibilities:

• Format and edit investigation reports to clients standards
• Review surveillance video and audio recorded statements from field investigators
• Create invoice lines for investigative services
• Complete tasks as assigned by the Shared Services Manager or other supervisors
• Communicate with regional managers, directors, and investigators
• Follow procedural documents and update as needed
• Take part in team meetings as well as continuing training sessions
• Support other teams within the company when needed and time allows

Applicants must meet the following requirements:

• Exceptional verbal and written communication skills with the ability to effectively communicate across all levels of the organization
• Ability to multi-task between queues throughout the day and manage workload appropriately
• Demonstrated ability to effectively manage time, organize multiple projects, and understand directive
• Experience in office administration or related field
• Must have a valid Class "C" Driver's License prior to employment
• Upbeat, positive demeanor with an attitude for success
• Meet individual and team performance standards while maintaining good attendance and dependability
• Be highly motivated and possess the ability to work under little supervision
• Ability to read, decipher and summarize information quickly
• Must be proficient in Microsoft Office applications to include Microsoft Outlook, Excel, Word, and PowerPoint
• Must pass a drug test and pre-employment testing
• Upon hiring you must proficiently learn and utilize all electronic tools as required within the scope of this position to include the company's IMS case tracking system

Benefits:

VRC offers medical, dental, vison, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan.

Compensation:

VRC employees are paid on a bi-weekly basis at an hourly wage based on commensurate with experience, between $18-$20/hr.