Regional Supervisor, HR Business Partners

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health plans

HRA

Vision plan

401K

Life insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Goodwill of Central and Northern Arizona is seeking a Regional Supervisor of HR Business Partners to lead a team of HRBPs and Employee Relations Specialists across multiple locations. The role partners with business leaders to drive performance, retention, and culture, while ensuring policy compliance and data-informed decisions.

You will develop talent, guide change initiatives, and coordinate HR programs to support business growth and a high-engagement workplace.

Qualifications

• Bachelor’s degree or equivalent in HR/Business or related field.
• 2+ years of leadership experience or proven project management experience.
• Strong communication skills and ability to partner with internal clients.

Responsibilities

• Lead and develop a team of HRBPs and ER Partners across multiple units and locations.
• Set performance expectations and success metrics for the teams.
• Oversee staffing, coaching, mentorship and professional development.
• Serve as escalation point for complex employee relations matters and investigations.
• Utilize analytics to identify trends and guide HR strategy and decisions.
• Provide consultation during organizational design, change management, and restructuring.
• Promote a high-performance culture aligned with core values and compliance.
• Travel to company locations as needed and support HR service continuity.

Skills

Team Leadership

Employee Relations

Data Analytics

Strategic Partnership

Policy Compliance

Project Management

Communication

Education

Bachelor’s degree in HR / Business

Tools

Microsoft Office Suite

Job description

The Regional Supervisor of HR Business Partners (HRBPs) leads a region of HRBPs and Employee Relations Specialists in designing and administering proactive programs to support business growth, a high-performance culture, a strong employer reputation, and employee engagement for Goodwill of Central and Northern Arizona (GCNA), Goodwill of the San Francisco Bay (GSFB), and its affiliated entities. This role works closely with the Manager, Employee Relations to minimize risk and negative exposure by ensuring efficient and timely resolution of all employee relations complaints and investigations. This role ensures that each HRBP becomes a strategic, innovative partner with business area leaders to solve problems and leverage opportunities. This role achieves goals through leadership, creativity, planning, collaboration, and communication. This is a working leader role that leads a region of HRBPs and Employee Relations Specialists but also works directly with assigned client groups.

Essential Duties and Responsibilities:

Leadership and Development –

• Leads and develops a team of HRBPs and ER Partners supporting multiple business units and locations.
• Establishes clear performance expectations, priorities, and success metrics for the HRBP and ER Partner teams.
• Responsible for staffing, coaching, mentorship, and professional development of team members.
• Oversee workload prioritization and ensure consistent HR service delivery across assigned regions.
• Responsible for performance management activities including coaching, performance improvement, and annual reviews for team members.

Employee Relations Oversight –

• Serves as an escalation point for complex employee relations matters including workplace investigations, policy violations, and leadership concerns.
• Provides guidance and oversight to ensure employee relations matters are addressed consistently, fairly, and in accordance with company policy and employment law.
• Partners closely with Senior Manager, HRBP and ER to ensure effectiveness case management and resolution of concerns.
• Reviews employee relations trends and identifies opportunities for proactive interventions, leadership coaching, and training.

HR Analytics and Insights –

• Reviews analytics regarding people matters, including turnover, retention, engagement, and employee relations data to identify opportunities for improvement and supports initiatives that drive growth and development.
• Use data-driven insights to guide HRBP strategy and organization decision-making.

Strategic HR Partnership -

• Guides HR Business Partners in effectively partnering with business leaders on performance management, retention, and succession planning.
• Provides consultation and guidance during organizational design initiatives, restructuring efforts, and change management activities.
• Cross-functional partnerships to support implementation of HR initiatives and programs.

Culture and Engagement –

• Promotes and reinforces a high-performance culture aligned with Goodwill’s Core Values of Trust, Collaboration, Engagement, Ownership, and Innovation.
• Supports initiatives designed to strengthen leadership effectiveness, employee engagement, and workplace culture.
• Ensures HRBPs and ER Partners serve as visible HR ambassadors across the organization.
• Plays critical role in driving company culture change efforts and change management processes.

Compliance and Risk Mitigation –

• Reduces risk and ensures compliance with all Federal, State and local regulations relating to employment such as Fair Labor Standards Act, National Labor Relations Act, Family and Medical Leave Act, Americans with Disabilities Act, and Equal Employment Opportunity Commission (FLSA, NLRA, FMLA, ADA, EEOC), etc.
• Stays informed on employment laws and regulations ensuring consistent application of HR policies and procedures.
• Works proactively with HR areas and business leaders to identify and mitigate organization risk related to people practices.

Operational Support –

• Provides support and temporary coverage to HRBPs and ER Partners as needed to ensure continuity of HR services.
• Maintains strong working relationships with HR leadership, cross-functional partners, and business leaders at all levels of the organization.
• Travel to company locations as needed.
• May perform duties outside normal business hours as necessary.

Additional Duties -

• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree or equivalent work experience in Human Resources, Business, Finance, or another related field, preferred. High School degree or GED required.
• Two (2) or more years of prior leadership experience (project management experience qualifies).
• Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
• Ability to speak and read English proficiently.
• Proven ability to be analytical and handle confidential and sensitive data effectively.
• Proven ability to lead process improvement for human capital and/or operational issues.
• Working knowledge of current state and federal rules and regulations regarding employment.
• Superior client services skills with the ability to work collaboratively with organizational teams.
• Strong analytical and problem-solving skills, with strong attention to detail.
• Demonstrated ability to manage and prioritize multiple processes with minimal supervision.
• Demonstrated ability to explain difficult issues and information clearly, ensuring communication is understood.
• Demonstrated ability to effectively and responsibly manage projects for superiors within the scope of professional area.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient with Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.