Manager, Leadership Development

Goodwill of Central and Northern Arizona; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

401K

Paid time off

Job summary

Goodwill of Central and Northern Arizona in Phoenix seeks a seasoned leader to direct leadership development initiatives across the organization. You will design curricula, measure ROI, collaborate with department heads, and drive multi-year strategic roadmaps to build bench strength.

The role emphasizes instructor‑led and digital learning, coaching executives and teams, and ensuring learning aligns with business goals. Strong facilitation, communication, and analytic skills are required.

Qualifications

• Bachelor's degree in a related field preferred.
• Expertise in Leadership, Organizational Learning and Development, Instructional Design, and Adult Development preferred.
• 5+ years’ related work experience, with two or more years in a supervisory role.
• Excellent organizational, analytical, and communication skills.
• Excellent facilitation and presentation skills.

Responsibilities

• Drives leadership development that enhances knowledge and capability of managers to lead toward goals and priorities.
• Develops and manages leadership development curriculum and measures success.
• Evaluates organizational capabilities and researches training best practices for GCNA programs.
• Designs and implements ROI-focused learning strategies and improves ROI.
• Leads and delivers presentations, meetings, and events in multiple modalities (instructor-led, virtual, synchronous, asynchronous).
• Responsible for multi-year strategic roadmaps and delivering key milestones.
• Benchmarks programs against industry standards and best-in-class organizations.
• Collaborates with department leaders to meet current and future training needs.

Skills

Leadership development

Organizational learning

Instructional design

Adult development

Facilitation

Communication

Education

Bachelor’s degree

HR/OD background

Tools

Learning management system

Job description

Essential Duties and Responsibilities:

• Drives leadership development that enhances the knowledge and capability of managers to effectively lead the organization toward the achievement of goals and strategic priorities.
• Develops and manages leadership development curriculum and measures the success of all relevant programs using this curriculum.
• Evaluates organizational capabilities and researches training best practices for application to Goodwill of Central and Northern Arizona (GCNA) programs.
• Designs and implements a strategy for maximum effectiveness of learning programs, determining Return on Investment (ROI), and proactively takes steps to improve ROI.
• Leads and delivers presentations, meetings, and events in a variety of modalities; instructor-led, virtual, synchronous, and asynchronous, etc.
• Responsible for multi-year strategic roadmaps and delivering on key milestones each year.
• Responsible for benchmarking programs against industry standards and best-in-class organizations.
• Establishes close partnerships with department leaders to provide solutions that meet current and future training needs for effective business operations.
• Collaborates with business leaders and subject experts to gather requirements and define learning objectives.
• Designs blended curriculum that incorporates instructor-led, virtual, computer-based, and mobile learning solutions.
• Supports the designs, development, and delivery of all L&D onboarding, general training, coaching, and intervention programs. Also contributes to any specialized programs required to meet other organizational learning needs.
• As needed, collaborates with HR and Business leaders to systematically analyze individual, process, or organizational performance, then collaborates to design and execute leadership development strategies and efforts that deliver desired business results in a measurable way.
• Develops, evaluates, and maintains a leadership competency model that facilitates the development and assessment of leaders and Team Members.
• Identifies and analyzes organizational effectiveness opportunities and recommends initiatives that address opportunities based on business strategy.
• Researches the latest developments in management, leadership, and organization development areas and keeps abreast in order to serve as a subject matter expert; Consults with business leaders regarding critical people issues.
• Responsible for the design, delivery, maintenance, and measurement of all GCNA Leadership Development Academies.
• Serves as faculty as required for GCNA Leadership Development and/or L&D Programs.
• Develops, allocates, and oversees the Leadership Development portion of the L&D
• Supports the development and administration of GCNA’s succession planning process, which focuses on building bench strength to meet current and future business needs.
• Provides coaching and support to leaders that is aligned with development plans.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains regular and consistent in-person attendance.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Bachelor’s degree in Human Resources, Business, or another related field, preferred.
• Expertise in Leadership, Organizational Learning and Development, Instructional Design, and Adult Development preferred.
• 5+ years’ related work experience, with two or more years in a supervisory role.
• Excellent organizational, analytical, and communication skills.
• Excellent facilitation and presentation skills.
• Ability to speak and read English proficiently.
• Ability to pass a background check and drug screen, where applicable for position.

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.