Regional Strategic Account Manager

B&H Worldwide (Holdings) Limited; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Commission/bonus structure

401k with company match

Paid vacation and holidays

Employee Assistance Programme

Free on-site parking

Job summary

B&H Worldwide (Holdings) Limited is seeking a Senior Strategic Accounts Manager in Los Angeles to lead relationships with key aviation clients, drive revenue growth and coordinate cross-functional teams for time-critical aircraft parts movements.

You will act as the primary commercial and operational contact, develop strategic plans, and ensure compliance with aviation regulations while expanding services such as warehousing and customs brokerage. Travel as required.

Qualifications

• Experience in aviation logistics and time-critical freight operation.
• Experience managing airline, MRO, or aerospace manufacturer accounts.
• Strong knowledge of international shipping, customs procedures, and dangerous goods regulations.

Responsibilities

• Manage and develop relationships with strategic aviation clients including airlines, MROs, OEMs, leasing companies, and freight partners.
• Act as the primary commercial and operational point of contact for customer logistics requirements, including urgent AOG shipments.
• Develop and execute strategic account plans aligned with customer operational and commercial objectives.
• Coordinate closely with Operations teams to ensure seamless execution of time-critical aircraft part movements.
• Monitor shipment performance, service levels, and compliance with aviation regulations.
• Identify opportunities for service expansion including warehousing, charter solutions, customs brokerage, and long-term contract agreements.
• Negotiate pricing structures, service agreements, and contract renewals to protect margin and drive revenue growth.
• Ensure compliance with aviation security regulations.
• Prepare regular account performance reports, including KPIs and service reviews.
• Manage service escalations swiftly to minimize operational disruption and protect customer relationships.
• Maintain awareness of global aviation trends, regulatory developments, and supply chain challenges.

Skills

Aviation logistics

Stakeholder management

Negotiation

CRM systems

Analytical skills

High-pressure environment

Communication skills

Willingness to travel

Education

Bachelor’s degree in Logistics, Supply Chain, Business, or related field

Tools

CRM systems

Logistics management platforms

Job description

The Global Institute of Logistics has named B&H Worldwide as the world’s Best in Class Global Aerospace Logistics Company.As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supportedbyan award-winning team and industry

Our Mission

To support our customers with consistent, dependable, competitive and innovative logistics solutions which powers their business.

Our Vision

To be the most respected, valued, passionate and entrusted leader in global aerospace logistics.

Responsible for developing and maintaining strong relationships with strategic customers within the US region, driving sales growth by identifying new business opportunities within key accounts, and collaborating with internal teams to ensure Best-in-Class customer satisfaction;essentially acting as the primary point of contact for key accounts within assigned region.

The role involves overseeing and managing operational performance delivery for assigned strategic customers to ensure that service expectations are managed in line with KPI’s and the customers’ expectations. This includes airlines, MROs (Maintenance, Repair & Overhaul providers), aircraft leasing companies, OEMs and aviation suppliers. The role focuses on ensuring seamless logistics solutions for time-critical aircraft parts, AOG (Aircraft on Ground) situations, and routine supply chain movements while driving revenue growth and customer retention.

If you thrive in a fast-paced, high-pressure environment where precision, responsiveness, and commercial thinking matter, this role offers significant autonomy and visibility.

Line Manager: Head of Strategic Accounts

Working Pattern: Full Time (Monday to Friday)

Key Role Accountabilities:

• Manage and develop relationships with strategic aviation clients including airlines, MROs, OEMs, leasing companies, and freight partners
• Act as the primary commercial and operational point of contact for customer logistics requirements, including urgent AOG shipments
• Develop and execute strategic account plans aligned with customer operational and commercial objectives
• Coordinate closely with Operations teams to ensure seamless execution of time-critical aircraft part movements
• Monitor shipment performance, service levels, and compliance with aviation regulations.
• Identify opportunities for service expansion including warehousing, charter solutions, customs brokerage, and long-term contract agreements
• Negotiate pricing structures, service agreements, and contract renewals to protect margin and drive revenue growth
• Ensure compliance with aviation security regulations (e.g., known consignor requirements, dangerous goods handling, customs regulations).
• Prepare regular account performance reports, including KPIs and service reviews.
• Manage service escalations swiftly to minimize operational disruption and protect customer relationships
• Maintain awareness of global aviation trends, regulatory developments, and supply chain challenges

The Key Performance Indicators (KPIs) for this role will be measured by:

• Revenue growth and margin performance across assigned accounts
• Customer retention and contract renewals
• On-time delivery performance, particularly for AOG shipments
• Customer satisfaction and service level adherence
• Responsiveness to urgent aviation logistics requests
  

Your Experience

• Strong understanding of aviation logistics and time-critical freight operation
• Solid knowledge of AOG (Aircraft on Ground) processes and aircraft spare parts handling
• Experience managing airline, MRO, or aerospace manufacturer accounts
• Comprehensive knowledge of the aerospace industry
• Strong knowledge of freight forwarding processes, including regional variations
• Supervisory-level experience or above in logistics or account management
• Excellent negotiation skills and strong commercial acumen
• Ability to operate effectively in high-pressure, fast-paced environments
• Strong stakeholder management and communication skills
• Excellent interpersonal skills with the ability to build and maintain customer relationships
• Strong analytical skills with high attention to detail and regulatory awareness
• Proficiency in CRM systems and logistics management platforms
• A proactive, solutions-oriented mindset
• Willingness to travel as required

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field (preferred)
• 3-7+ years’ experience in aviation logistics, freight forwarding, or aerospace supply chain management
• Proven track record of revenue growth, account retention, and margin management
• Strong knowledge of international shipping, customs procedures, and dangerous goods regulations

What We Offer:

We are committed to providing a comprehensive benefits package that includes:

• Competitive salary and commission/bonus structure focused on exceeding profit targets.
• 401k with company match.
• Paid vacation and holidays, plus an additional day for your birthday.
• Employee Assistance Programme.
• Free on-site parking.

B&H Worldwide are an equal opportunity employer.We are committed to creating an inclusive and diverse environment for all team members.If you do require any reasonable adjustments or support during the application process; please contact [e-mail]