Regional Specialty Back Office Leader

PDS Health; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Job summary

PDS Health in Houston, TX is seeking a Specialty Back Office Supervisor to recruit, develop and lead 10 to 15 Specialty DAs in the region, ensuring offices are staffed, compliant, and integrated at the office level. Daily travel to assigned offices is required.

You will train, coach, and mentor the team, implement procedures with the Regional Manager, maintain proper clinical supply and equipment, and ensure compliance with OSHA, HIPAA, the Dental Board and state regulations while supporting

Qualifications

• Equivalent to high school diploma or GED; state-mandated training for certification, licensure, or registration requirements.
• Three to five years of related Specialty experience.
• One to two years of experience in managing employees and teams.

Responsibilities

• Create an environment in assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
• Recruit, develop, and manage 10 to 15 Specialty DAs. Contribute to their performance reviews, and conduct performance counseling when appropriate. - Act as a liaison between Field Operations and Specialty Support.
• Work with Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
• Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed.
• Provide effective leadership, coaching, and mentoring of Specialty DAs in an effort to identify and implement opportunities for improvement and to execute specialty best practices.
• Develop and conduct effective regional training & meetings through the development and execution of outstanding group presentation skills.
• Ensures Specialty DAs maintain strict compliance with State, Federal and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Ensure Specialty DAs are in compliance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
• Ensure Specialty DAs actively participate in the Perfect Patient Experience by attending to patient's individual concerns and promoting the good qualities of the Specialists.
• Work closely with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists, while simultaneously remaining fiscally responsible.
• Understand what is involved in a successful start-up and roll-out of Specialty services in an office.
• Ensure Specialty DAs have completed all appropriate training as outlined by the Education Development Department.
• Report monthly to the Regional Manager of Specialty detailing accomplishments and areas for improvement. - Maintain an appropriate professional appearance and demeanor in accordance with Company policies. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties as assigned by management.

Skills

Leadership

Staff management

Regulatory compliance

Coaching

Mentoring

Training

Education

High school diploma / GED

Certificate / associate or higher (preferred)

Job description

PDS Health in Houston, TX is seeking a Specialty Back Office Supervisor to recruit, develop and lead 10 to 15 Specialty DAs in the region, ensuring offices are staffed, compliant, and integrated at the office level. Daily travel to assigned offices is required.

You will train, coach, and mentor the team, implement procedures with the Regional Manager, maintain proper clinical supply and equipment, and ensure compliance with OSHA, HIPAA, the Dental Board and state regulations while supporting