Regional Solutions Consultant

Federal Express Corporation; Charlottesville (VA); Remote; Full time

Job summary

Federal Express Corporation is seeking a Regional Solutions Consultant in Charlottesville, VA. This position focuses on enhancing customer satisfaction through consultative selling and interaction with clients, ensuring they understand and utilize FedEx services effectively. Ideal candidates will have strong customer service skills and a proven sales background, looking to drive revenue through excellent relationship management.

Benefits

Health, vision, and dental insurance

Retirement plan

Tuition reimbursement

Qualifications

• 2+ years of specialized experience in selling or customer service.
• Proven skills and aptitude in customer-focused environments.
• Reliable transportation for customer engagements.

Responsibilities

• Grow revenue through customer education and relationship management.
• Attend meetings and presentations to promote FXO services.
• Ensure customer satisfaction throughout the sales process.

Skills

Customer Service

Sales Skills

Organizational Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

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Position Summary

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

Position Summary

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

General Duties And Responsibilities

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs

Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations

Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts

Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)

Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility

Use a consultative selling approach

Identify and grow existing assigned customer accounts using resources available

Project hunt for new business within assigned customer location(s)

Responsible for customer retention/ recovery activities

Manage bid follow up and consult on complex orders

Implement local marketing programs for identified customer

Participate in sales blitzes

Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation

Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs

Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction

Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls

Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts

Meet or exceed activity standards as established by the Secondary Coverage program

Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates

Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

All Other Duties As Needed Or Required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

High School Diploma or equivalent education

2+ years of specialized experience in selling or customer service

Presents personal professional image

Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities

Proven organizational and planning skills

Proven skills and aptitude to excel in a customer-focused and results-driven environment

Advanced level of reading, writing and mathematical ability

Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

Essential Functions

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to work within the appropriate level of independence

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S Pay Range $20.02/hr.-$32.04/hr

Additional Details: This is a work from home position. Applicants should reside in the Charlottesville, VA metropolitan area or in the Richmond, VA metro area.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act
  
  

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Freight and Package Transportation

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