Regional Site Support Lead

Duly Health and Care; Lisle, Northern (IL, KY); Hybrid; USD 33,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits

Mental health support

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy assistance

Job summary

Duly Health and Care is seeking a Regional Site Support Specialist to deliver hands-on IT technical support across a network of facilities. The role travels between sites to install, troubleshoot, repair, and maintain end-user hardware, network equipment, and critical systems.

The ideal candidate is self-motivated, communicates clearly with non-technical staff, and keeps technology running with minimal downtime while adhering to safety and infection-control guidelines.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Strong interest in technology and healthcare IT.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Provide onsite technical support for hardware and software systems in healthcare facilities, including hospitals, clinics, and medical offices.
• Assist with the installation, configuration, and maintenance of medical equipment, computer systems, and networking devices.
• Troubleshoot and resolve technical issues reported by healthcare staff, ensuring minimal disruption to operations.
• Perform routine maintenance tasks, such as system updates, virus scans, and equipment inspections, to ensure optimal performance and compliance with regulatory standards.
• Coordinate with internal IT teams and external vendors to escalate and resolve complex technical issues.
• Document all service activities, including troubleshooting steps, solutions implemented, and equipment configurations, in accordance with company policies and procedures.
• Adhere to all safety protocols and infection control measures when working in healthcare environments.
• Assist with inventory management, including tracking equipment usage, ordering replacement parts, and maintaining stock levels.
• Participate in team meetings, training sessions, and professional development activities to enhance technical skills and knowledge.
• Contribute to suggestions for process improvement and ticket reduction.

Skills

Troubleshooting

Communication

Networking basics

Hardware knowledge

Driver's license

Education

High school diploma or equivalent

Associate degree/Technical certification

Tools

End-user hardware

Networking devices

Job description

At **Duly Health and Care**, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **JOB DESCRIPTION**The Regional Site Support Specialist is a hands-on IT technical resource responsible for delivering on-site technology support, maintenance, and break/fix repairs across a defined group of company locations. This role travels regularly between sites to install, troubleshoot, repair, and maintain end-user hardware, network equipment, and business-critical systems. The ideal candidate is a self-starter who can work independently in the field, communicate effectively with non-technical staff, and keep each site's technology running reliably with minimal downtime.Key Responsibilities:* Provide onsite technical support for hardware and software systems in healthcare facilities, including hospitals, clinics, and medical offices.* Assist with the installation, configuration, and maintenance of medical equipment, computer systems, and networking devices.* Troubleshoot and resolve technical issues reported by healthcare staff, ensuring minimal disruption to operations.* Perform routine maintenance tasks, such as system updates, virus scans, and equipment inspections, to ensure optimal performance and compliance with regulatory standards.* Coordinate with internal IT teams and external vendors to escalate and resolve complex technical issues.* Document all service activities, including troubleshooting steps, solutions implemented, and equipment configurations, in accordance with company policies and procedures.* Adhere to all safety protocols and infection control measures when working in healthcare environments.* Assist with inventory management, including tracking equipment usage, ordering replacement parts, and maintaining stock levels.* Participate in team meetings, training sessions, and professional development activities to enhance technical skills and knowledge.* Contribute to suggestions for process improvement and ticket reduction.Qualifications:* High school diploma or equivalent. Associate degree or technical certification in a relevant field preferred.* Strong interest in technology and a desire to pursue a career in healthcare IT.* Excellent problem-solving and troubleshooting skills.* Effective communication and interpersonal skills, with the ability to interact professionally with healthcare staff and patients.* Basic knowledge of computer hardware, software, and networking concepts.* Ability to work independently and collaboratively in a fast-paced environment.* Valid driver's license and reliable transportation.If you are committed to putting our patients first and helping shape the future of care, you belong at Duly. The compensation for this role includes a base pay range of **$24.02 - $36.03**, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.