Technical Service Specialist (Auto/Heavy Equipment)

TBEI, Inc.; Elgin (IL); On-site; USD 60,841 - 104,300; Full time

Benefits offered by this job

Annual bonus potential

401(k) with matching contributions

Paid holidays and vacation

Job summary

TBEI, Inc. is seeking a Technical Service Specialist in Illinois to provide customer support and troubleshooting for auto and heavy equipment. The role involves diagnosing issues, educating customers, and maintaining accurate records in a CRM system.

Qualified candidates should have significant experience in vehicle service and repair, particularly in mechanical and electrical systems. The position offers a competitive salary range and benefits, including insurance and a 401(k) plan.

Qualifications

• 5 years’ experience in vehicle/equipment service and repair.
• Ability to obtain CDL license required.
• At least 3 years of diagnosis and repair experience in mechanical, electrical, pneumatic, hydraulic systems.

Responsibilities

• Answer inbound customer calls and diagnose product-related issues.
• Conduct follow-up calls with customers to ensure issues are resolved.
• Lead diagnostic efforts at dealer locations with guidance from service manager.

Skills

Mechanical diagnosis

Electrical diagnosis

Hydraulic systems knowledge

Communication skills

MS Office proficiency

Education

Combination of education and field experience

Job description

Technical Service Specialist (Auto/Heavy Equipment)

Job Category: 05.2 Cust Service Support

Requisition Number: TECHN007007

• Full-Time

Locations

Showing 1 location

Essential Job Duties and Responsibilities:

• Answer inbound customer calls, respond to emails, or respond to request for service to diagnosis and provide troubleshooting assistance to resolve product related issues by utilizing company databases, customer information, and collaboration with other departments. Record appropriate call details and actions in Customer Relations Management (CRM) system.
• Conduct follow-up calls to assigned customers to ensure support action provided resolved related issue and elevate unresolved issues to service management team.
• Lead and review CRM information for the inside service team and yourself, provide guidance and answer questions by dealers, customers and inside service in evaluating if product repairs and/or issues are covered under products warranty policy or should be considered for a good will or policy adjustment.
• Provide updated communications to dealers and customers concerning status of repairs.
• With direction/assistance from Service Manager and/or TSS peer group, lead diagnostic efforts as necessary at dealer locations.
• Educate customer and dealer personnel on new equipment startups.
• Identify potential mechanical, electrical, pneumatic and/or hydraulic issues with existing equipment, document recommended changes and submit to service manager and product service specialist for review.
• Learn new products/vehicles and become the Service Specialist for designated products. Visit and install units with dealers and customers. Cross train dealers and inside service.
• As assigned, participate in the 24-hour rotating support team and provide technical assistance or service after-hours and weekends.
• Provide input and review of technical data, parts bulletin, technical data sheets and other training related materials and notify customers as appropriate.
• Maintain accurate and timely records in CRM system to ensure necessary information is accurately recorded.
• Make necessary travel arrangement for field service visits and coordinate necessary equipment and parts needed to successfully complete assigned tasks.
• Perform other related duties, assignments or special projects as needed.

Position Requirements:

• 5 years’ experience in vehicle/equipment service and repair with a combination of mechanical, electrical, controls and hydraulics ideal.
• CDL license preferred; ability to obtain CDL license required.
• Combination of education and field experience will be considered.
• At least three (3) years diagnosis and repair experience in three (3) or more of the following systems: Mechanical, Electrical, Pneumatic, Hydraulic and Hydrostatic is required.
• Ability to read and interpret schematics and mechanical drawings.
• Demonstrated strong verbal and written communication skills.
• Ability to operate a variety of hand tools to assist in the repair process.
• Ability to travel up to 20% of the time.
• Proficiency in MS Office products (Outlook, Word, Excel, PowerPoint, etc.) and video photography.

Anticipated Salary Range: $60,841 - $104,300

Benefits of Employment:

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: annual bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at [e-mail] . All other applications must be submitted online.