Operations Solutions Coordinator - MLI

Socket.dev; City of Rochester (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical plans

Dental coverage

Vision plan

HSA/FSAs pre-tax savings

Retirement benefits

Job summary

Mayo Clinic is hiring an Operations Solutions Coordinator-MCL to lead initial investigation, solutioning, and implementation of new service lines within MCL Operations. The role may involve managing direct reports and requires domestic and international travel.

A valid driver’s license and good driving record may be required. Responsibilities include developing client-contact architecture, decision-support structures, and standardized communication solutions to enable efficient inquiry handling

Qualifications

• Bachelor’s degree in human-based biology, chemistry, Medical Laboratory Science, biochemistry, biomedical engineering, or related fields and seven years of clinical laboratory and/or patient care experience.

Responsibilities

• Develops and governs client-contact architecture, including service-routing methodologies and navigation models that support consistent and effective client access.
• Develops and governs operational decision-support structures, including decision trees and reason-code frameworks that support consistent classification and management of client inquiries.
• Establishes closed-loop inquiry management frameworks that define ownership, handoffs, resolution, and closure across the inquiry lifecycle.
• Develops and governs standardized client-communication solutions, including reusable messaging, templates, and automated communication for common client scenarios.
• Establishes standardized pathways for inquiries requiring laboratory or other subject-matter expertise, including defined consultation criteria, content ownership, and engagement processes.

Skills

Prioritization

Cross-functional collaboration

Communication

Problem solving

Education

Bachelor’s degree in biology/chemistry/related field

Masters degree preferred

Tools

Driver’s license

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

MCL Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. The MCL business is constantly growing and evolving to meet the changing face of medicine; new markets, technologies, and clinical requirements require unique solutions and new services. MCL Operations requires the ability to respond in an agile and flexible fashion to these developments, combining experience with creative problem solving to position MCL to functionally deliver on business opportunities.

The Operations Solutions Coordinator-MCL reports to the Senior Manager-Operations-MCL and collaborates across the different MCL Operations pillars to lead the initial investigation, solutioning, and implementation of new service lines. Due to the individual needs of each business unit, the Operations Solutions Coordinator-MCL may have the opportunity to manage direct reports. Domestic and international travel required. A valid driver’s license and good driving record may be required based on business needs and travel expectations.

• Develops and governs client-contact architecture, including service-routing methodologies and navigation models that support consistent and effective client access.
• Develops and governs operational decision-support structures, including decision trees and reason-code frameworks that support consistent classification and management of client inquiries.
• Establishes closed-loop inquiry management frameworks that define ownership, handoffs, resolution, and closure across the inquiry lifecycle.
• Develops and governs standardized client-communication solutions, including reusable messaging, templates, and automated communication for common client scenarios.
• Establishes standardized pathways for inquiries requiring laboratory or other subject-matter expertise, including defined consultation criteria, content ownership, and engagement processes.

Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic.

This vacancy is not eligible for sponsorship. Mayo Clinic will not sponsor or transfer visas for this position. Mayo Clinic does not participate in the F-1 STEM OPT extension program.

Qualifications

Bachelor's degree in human-based biology, chemistry, Medical Laboratory Science, biochemistry, biomedical engineering, or related scientific fields and seven years of clinical laboratory and/or patient care experience is required. Bachelor's degree from an accredited institution with a combination of directly-related experience and education may be considered. A valid driver’s license and good driving record may be required based on business needs and travel expectations.

Additional Qualifications: Masters degree (e.g. Masters of Health or Masters of Business Administration) preferred. Experience must include demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) and external vendor and client stakeholders. Must possess strong prioritization and workload management skills with the ability to undertake several projects or tasks simultaneously. Must have ability and confidence to effectively function independently and utilize strong judgment in decision making. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within a multi-functional environment. Experience developing and leading implementation of new product lines and services both internally and in partnership with external clients and partners is preferred. Excellent written and verbal communication skills and the ability to present information to a wide array of audiences both internal and external. Must have a high level of technical competence and confidence to assess impact on patient care and business plans. Domestic and international travel required. A valid driver’s license and good driving record may be required based on business needs and travel expectations.

Application Requirements

• CV/Resume
• Cover Letter
• Transcripts (unofficial copy accepted)
• Internal candidates must provide their past performance appraisal
• Foreign trained lab personnel to provide a detailed education equivalency evaluation to include US equivalent degree at the applicant's expense.
• DLMP employees that have been in their current lab/position less than 2 years must attach early release approval from their supervisor and Non-DLMP internal applicants that have been in their current department/position for less than one year must attach early release approval from the supervisor is required.

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the EOE is the Law. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.