Regional Service Manager

Mark Vii Equipment; United States; Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits including medical, dental, and vision

401(k) with company match

Paid time off and flexible scheduling

Job summary

Mark Vii Equipment is looking for a Regional Service Manager to oversee territory performance and drive revenue growth while ensuring customer satisfaction. This remote role requires up to 60% travel as you develop long-term client relationships and expand the service area.

The ideal candidate has 2–5 years of leadership experience in the carwash service business and possesses strong technical knowledge. Comprehensive benefits and a competitive salary are offered.

Qualifications

• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Willingness to travel as needed.

Responsibilities

• Oversee day-to-day operations within the region.
• Lead, mentor, and manage Regional Leads and Technicians.
• Monitor issues and client complaints.
• Work closely with Key Accounts to deliver superior customer service.
• Manage and monitor the regional budget.
• Audit work quality to ensure company standards are met.
• Create a supportive environment for employee growth.
• Ensure safety compliance and oversee logistics.

Skills

Excellent written and verbal communication skills

Proficient in MS Office products

Ability to read and understand electrical diagrams

Understanding of PLC controllers

High energy and strong work ethic

Flexibility and willingness to travel

Education

2–5 years of service management or leadership experience

Strong understanding of the carwash service business

Tools

SAP

Job description

Overview

The Regional Service Manager is responsible for the overall performance of the assigned territory, including revenue growth, profitability, technician development, and customer satisfaction. This role combines strategic leadership with hands‑on technical oversight. The manager develops long‑term client relationships, expands the service area to gain new customers, and ensures the company remains competitive by servicing both proprietary and competitive equipment. The position also drives process improvement, technician skill development, and execution of the strategic direction of field operations. This is a remote, field‑based role covering a designated region, with travel required up to 60% of the time.

Roles & Responsibilities

• Oversee day‑to‑day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as a communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure the ability to service competitive equipment to broaden customer reach.

Job Requirements

• Education and/or Experience: 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.
• Functional/Technical Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills.
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) and SAP.
• Ability to read and understand electrical diagrams.
• Understanding of PLC controllers, low voltage control circuits, and three‑phase power.
• Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
• High energy, strong work ethic, and a customer‑focused, "can‑do" approach in a fast‑paced environment.
• Supportive leadership with emotional intelligence; extreme attention to detail and accuracy.
• Flexibility and willingness to travel as needed.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

What We Offer

• A base salary of $95,000–115,000 annually (depending on qualifications and experience).
• Comprehensive benefits: medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Paid time off, paid sick days, holidays, and flexible scheduling.
• A culture that values innovation, collaboration, and professional growth.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.