Regional Service Manager

卵決敲; Santa Ana (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Regional Service Manager to lead innovative training programs for water and wastewater pump service. This role involves developing training materials, conducting workshops, and ensuring the effectiveness of training sessions. With a strong focus on customer service and technical aptitude, you will play a crucial role in enhancing the skills of distributors and representatives. The position offers a dynamic work environment with 70% travel across North America, allowing you to make a significant impact in the field. If you're passionate about training and technical service, this opportunity is perfect for you.

Benefits

401K plan with company match

12 Paid Holidays

Health savings account

4 weeks paid parental leave

Wellness program

Qualifications

• 5+ years in technical service/training role.
• Proven experience in developing technical training programs.

Responsibilities

• Develop and deliver innovative training programs for pump service.
• Conduct training sessions and assess training needs.

Skills

Customer Service Focus

Technical Aptitude

Analytical Skills

Problem-Solving Skills

Communication Skills

Teamwork

Attention to Detail

Flexibility

Tools

Microsoft Office

Job description

Regional Service Manager - Full-time - Santa Ana, (CA), United States

Sulzer offers you a wealth of opportunities to drive your career into the direction that you want, depending on your skills and interests. We invite you to apply if you are ready to take the next step.

We are looking for a Regional Service Managerto join our FE_WIBU team in the United States.The Regional Service Manager will develop world-class water and wastewater pump service training with content focused on system troubleshooting and how to execute root cause analysis of systems. The target audience is Distributors and Representatives. As a Regional Service Manager, you will focus on developing and delivering innovative training programs on the Sulzer pumps including the development of the Sulzer service school.

Your main tasks and responsibilities :

• As Regional Service Manager, you will focus on developing and delivering innovative training programs for water and wastewater pump service including system troubleshooting and root cause analysis.
• Development of training materials, including webinars, presentations, videos, online resources, and new innovative training experiences.
• Conduct training sessions, workshops, and seminars for sales distributors, representatives, customers and internal staff.
• Assess training needs and continuously update and improve training programs to ensure relevance and effectiveness.
• Collect feedback and evaluate the impact of training sessions to make necessary improvements.
• Perform treatment application and system audits as needed.

To succeed in this role, you will need :

• Must possess a superior customer service focus.
• Demonstrated technical aptitude and desire to learn all product lines.
• Superior analytical, problem-solving skills
• Demonstrated success through focus, good judgment, and decision-making.
• Strong sense of teamwork
• Well developed sense of urgency to deliver results.
• Excellent relationship and people skills.
• 5+ years’ experience working in a technical service / training role
• Comprehensive understanding of pumps, motors, variable frequency drives, and pumping system design
• Proven experience in developing and delivering technical training programs, particularly in the wastewater industry
• Problem-solving abilities and a keen eye for detail in troubleshooting pump-related issues
• Good verbal and written communication skills.
• Team player, flexible, and 100% customer service attitude.
• Willingness to travel 70% within North America
• Computer Skills : Working knowledge of Microsoft Office products such as Word, Excel, Power Point, and Outlook

What we offer you :

• 401K plan with up to a 6% company match.
• 12 Paid Holidays.
• Health savings account with employer matching
• 4 weeks of paid parental leave
• Motivating wellness program

No visa or work permit support can be provided for this role.

This is a remote position with 70% travel within North America.

Do you have a question about the role?

Reach out to Kerry Wilt at or Hiring Manager – John Burt. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.