Regional Service Delivery Leader—Scale & Transformation

Datavant; Salem (OR); On-site; USD 146,000 - 157,000; Full time

Job summary

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance (TAT, OTD, quality, productivity) and drive standardized workflows with strong cross-functional collaboration.

Responsibilities include staffing, workforce planning, escalation management, and transformation initiatives to scale operations while controlling costs. A data-driven, compliance-focused leader will thrive here.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and data-driven decision making.
• Ability to manage change and scale new processes across diverse teams.
• Strong collaboration skills across cross-functional partners.

Responsibilities

• Lead regional operations across multiple markets and teams.
• Own regional KPI performance including TAT, OTD, quality, productivity, and standardization.
• Ensure adherence to standardized workflows and compliance across sites.
• Forecast labor needs with Workforce Management and ensure appropriate staffing.
• Interpret KPI trends and create action plans to improve performance.
• Lead regional continuous improvement initiatives and support pilots.
• Respond to operational escalations routed through Account Management.
• Partner with NOC, Training, Implementation, and Product teams.
• Coach and develop Managers and emerging leaders within the region.
• Drive adoption of digital and global workflows across teams.
• Design and evolve the service delivery operating model to support growth.
• Lead large-scale delivery transformations including automation and tech enablement.
• Ensure delivery capabilities scale without unnecessary headcount increases.
• Collaborate with Account Management, Go-To-Market, Product and Compliance.

Skills

Multi-site leadership

Data-driven decisions

KPI management

Change management

Cross-functional collaboration

Job description

Datavant seeks a Vice President, Service Delivery to lead regional operations across multiple markets and teams. You will own KPI performance (TAT, OTD, quality, productivity) and drive standardized workflows with strong cross-functional collaboration.

Responsibilities include staffing, workforce planning, escalation management, and transformation initiatives to scale operations while controlling costs. A data-driven, compliance-focused leader will thrive here.