SANITATION TEAMMATE

McLane; Findlay (OH); On-site; USD 145,600 - 167,400; Full time

Job summary

McLane is seeking a Vice President, Service Delivery to lead operational excellence across multiple markets. This role drives regional KPIs and ensures adherence to standardized workflows while managing managers and supervisors. The ideal candidate is experienced in multi-site healthcare operations and has strong leadership skills.

The expected salary range for this position is $145,600 - $167,400 USD. This role involves ensuring operational transformation and scalability while collaborating with various cross-functional teams.

Qualifications

• Significant experience leading multi-site healthcare or large-scale operations teams.
• Strong leadership capabilities with the ability to develop leader-of-leaders.
• Fluency in operational KPIs and experience leading standardized workflows.

Responsibilities

• Lead regional operations across multiple markets, managers, and frontline staff.
• Ensure adherence to standardized workflows and compliance requirements.
• Drive adoption of digital and global workflows across operational teams.

Skills

Leadership

Operational KPIs

Data-driven decision making

Change management

Collaboration

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem— including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavants are building the future of how data is connected and used to improve health.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs—such as TAT, OTD, quality, productivity, and staffing—and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools, manages Managers and Supervisors, and plays a critical part in scaling high‑performing operations across the region.

You Will

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross‑functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large‑scale delivery transformations, including standardization, automation, and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go‑To‑Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer service surveys
• Analyze monthly regional budgeting and accounting reports to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data
• Oversee employee management to include hiring, training, motivating, coaching, developing, disciplining, and terminating associates within the reporting structure

Success Metrics

• Consistent achievement of SLA’s, quality and cost targets
• Improved delivery scalability and operational leverage
• Successful execution of transformation initiatives
• Strong engagement and retention

What You Bring To The Table

• Significant experience leading multi‑site healthcare or large‑scale operations teams
• Strong leadership capabilities with the ability to develop leader‑of‑leaders
• Fluency in operational KPIs and data‑driven decision making, experience leading compliance‑driven, standardized workflows
• Ability to manage change and scale new processes across diverse teams
• Strong collaboration skills across cross‑functional partners

Bonus Points If

• You have experience in HIM, ROI, or similar regulated operational environments
• You have experience leading transformation or standardization programs
• You have a Lean/Six Sigma background

We are committed to building a diverse team of Datavants who are all responsible for stewarding a high‑performance culture in which everyone belongs and thrives. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The estimated base salary range (excluding variable pay) for this role is: $145,600 — $167,400 USD. This role is eligible for additional variable compensation.

We do not offer employment sponsorship. This position is not eligible for work‑visa sponsorship.