Regional Service Delivery Coordinator

Illinoiscomptroller; Chicago (IL); Hybrid; USD 118,000 - 139,000; Full time

Benefits offered by this job

Health insurance and other benefits

Flexible work schedules

Paid holidays and time off

Job summary

The Illinois Department of Human Services seeks a Regional Service Delivery Coordinator to integrate initiatives and coordinate Family Community Resource Centers. You will work with regional managers and FCRC Administrators to ensure efficient service delivery and stakeholder collaboration, including translating procedures into Spanish when needed.

Strong communication and organizational skills are essential.

Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.
• Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.
• Requires the ability to speak, read and write in Spanish at a colloquial skill level.

Responsibilities

• As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
• Provides proactive managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
• Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers and community organizations.
• Promotes and maintains working relationships with stakeholders.
• Serves as customer service liaison.
• Performs other duties as or required which are reasonably within the scope of duties enumerated above.

Skills

Spanish language

Communication skills

Cross-functional collaboration

Education

Four years college (social/human services)

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 58198
Opening Date: 09/22/2026
Closing Date: 10/05/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Health and Human Services
Bilingual Option: Spanish
Salary: Anticipated Salary: $9,850 - $11,620 per month ($118,200 - $139,440 per year) + Bilingual Pay
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 4200 N Oak Park Ave, Chicago, Illinois, 60634

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to serve as the Regional Service Delivery Coordinator. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lower-level positions within the agency. The individual must be able to analyze information from reports and observations, provide technical assistance for administrators and staff. The individual must be able to maintain the integrity of confidential information.

Essential Functions

• As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
• Provides proactive managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
• Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
• Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the public, advocacy groups, customers and community organizations.
• Promotes and maintains working relationships with stakeholders.
• Serves as customer service liaison.
• Performs other duties as or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college preferably with course work in a social or human services field.
• Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.
• Requires the ability to speak, read and write in Spanish at a colloquial skill level.

Preferred Qualifications

• Three (3) years of professional administrative experience working with public assistance programs such as the Supplemental Nutrition Assistance Program (SNAP), Cash and Medicaid programs for a public or private organization.
• Three (3) years of professional administrative experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
• Three (3) years of professional administrative experience organizing, planning, executing, controlling, and evaluating the operations of service delivery process for a public or private organization.
• Three (3) years of professional administrative experience coaching and mentoring managers, receiving and giving guidance, constructive feedback and providing support, resources and technical assistance.
• Three (3) years of professional customer service experience handling and monitoring complaints, inquiries and questions related to delivery of services.
• Three (3) years of professional administrative experience performing quality control assessments and monitoring activities for a public or private business organization.

Conditions of Employment

• Requires the ability to travel.
• Requires ability to utilize office equipment, including personal computers.
• Requires the ability to work outside normal business hours.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part‑time, 12‑hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre‑Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions