Regional Service Associate

Eastern Bank; Danvers (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Retirement plans

Tuition reimbursement

Job summary

Eastern Bank in Danvers is seeking a Regional Service Associate to provide excellent customer service and handle teller transactions. This hybrid role will involve supporting various branches as required, ensuring customer satisfaction and compliance with banking policies.

The ideal candidate should have a high school diploma and 2-4 years of sales experience, preferably in retail or financial services. Strong communication and relationship-building skills are essential.

Join a diverse and inclusive workplace with comprehensive benefits and opportunities for personal growth!

Qualifications

• Ability to work independently and multi-task in a fast-paced environment.
• Outgoing self-starter with basic business acumen and professionalism.
• Experience in retail, financial services or hospitality preferred.

Responsibilities

• Perform duties of both Customer Service Representative and Teller.
• Prepare and process loan applications for various lending units.
• Handle daily account maintenance and service issues.

Skills

Customer Service Skills

Sales Experience

Communication Skills

Technical Literacy

Relationship Building

Education

High School diploma or equivalent

Job description

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.

Responsibilities

Note: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where they live.

Account Representative Duties

• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Ability to process ATM, ITM, TCR and ICOM
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts.
• Cash checks for customers and non-customers according to bank policy.
• Process and properly record the sale of monetary instruments (i.e. official bank checks).
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
• Process foreign currency purchases and sales.
• Process various types of loan payments and credit card cash advances.
• Relative to all duties, must adhere to all bank policies and procedures.

Individuals in this position will have a mixture of time spent between account representative duties and teller duties. On some occasions more time might be spent on one opposed to the other.

Problem Solving and Decision Making

Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the account representative should seek guidance from the immediate branch supervisor.

Qualifications

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
• Individual should be an outgoing self-starter and be technically literate.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn details about the products and services offered by the bank.
• High School diploma or equivalent
• 2-4 years of sales experience in a retail, financial services or hospitality environment preferred

Working Conditions

While performing the duties of this job, the employee must be able to remain in a stationary position 50% of the time. The employee frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. The employee is occasionally required to move about inside the office to access file cabinets, office machinery, etc. They also occasionally travel to locations outside of the facility, to attend meetings, trainings, events, and other business activities. The employee occasionally positions self to maintain or access files in file cabinets. The employee must have the ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The employee frequently observes details at close range (within a few feet of the observer). The must have near visual acuity for working on a computer, far visual acuity, and peripheral vision necessary for driving a motor vehicle. The employee must occasionally lift and/or move boxes or equipment up to 20 pounds across office for various needs.

Persons holding this position are generally subject to inside environmental conditions having the lighting, temperature, and noise level of an open floor-plan office environment (moderate, but occasionally loud at times). The employees in this role frequently will be required to travel to other company locations. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

About Us

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.