Service Manager

Campers Inn RV; Merrimack (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee Assistance Program

Paid Time Off

401(k) with Employer Match

Career development opportunities

Job summary

Campers Inn RV in Merrimack, NH is seeking a Service Manager to supervise the service department, coordinate activities of workers, and ensure upkeep and repairs are completed efficiently. This role oversees inventory, safety, and customer service while aligning with company policies and standards.

The ideal candidate has strong managerial and communication skills, understands regulatory requirements, and can operate the department profitably within dealership guidelines.

Qualifications

• Excellent communication and managerial skills required.
• Ability to read and comprehend instructions and information.
• Knowledge of federal, state, and local regulations affecting daily operations.
• Ability to use a computer and other office equipment.
• Able to lift up to 50 pounds and perform related physical tasks.

Responsibilities

• Directly supervises the service department team.
• Oversees maintenance of autos, golf carts, tractors and other company machinery.
• Manages inventory, ordering and delivery of service supplies and equipment.
• Enforces safety policies and OSHA standards within the department.
• Provides performance feedback and disciplinary recommendations as needed.
• Ensures courteous, efficient customer service and professional conduct.

Skills

Communication skills

Managerial skills

Reading and comprehension

Regulatory knowledge

Computer skills

Physical ability

Education

High school diploma or equivalent

Job description

Campers Inn RV is looking for a Service Manager. This role is responsible for supervising the service team and coordinating activities of workers to ensure that all upkeep, inventory, and repair of grounds and buildings on the property is completed in an efficient manner located in Merrimack, NH, the heart of the Campers Inn legacy.

At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.

Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 35 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a safety sensitive position
• Directly supervises one or more employees in the service department
• Responsible to maintain all autos, golf carts, tractors, and all other machinery owned by the company.
• Responsible for the inventory, ordering and delivery of all necessary supplies and equipment for the service department
• Assisting in the disciplinary or promotional recommendations required for all service personnel
• Responsible for insuring OSHA (Occupational Safety & Health Act) standards and company safety policies are complied with at all times.
• Initiates or suggests plans to motivate workers to achieve work goals.
• Responsible for courteous, efficient response at all times.
• Responsible for thorough knowledge of management company policies

Qualifications

• Education:
  • High school diploma or equivalent is required
• License & Certifications:
  • Valid driver’s license and good driving record is preferred
• Experience:
  • Minimum of two years of experience in an automotive or RV service department is preferred
• Abilities:
  • Ability to read and comprehend instructions and information
  • Excellent communication and managerial skills
  • Ability to operate the department profitably within dealership guidelines
  • Knowledge of federal, state, and local regulations that affect the daily operations of the organization
  • Ability to use a computer and other office equipment
  • Ability to navigate occasional exposure to moving mechanical parts; high places; fumes or airborne particles; and toxic or caustic chemicals.
  • Ability to withstand moderate noise levels in the work environment
  • Ability to bend or sit for long periods of time
  • Ability to reach above shoulders and lift a minimum of 50 pounds

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions solely based on qualifications, merit, and business needs at the time.