Regional Security Specialist

Securitas USA; Hillsboro (OR); On-site; USD 74,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k)

Vacation days

Floating holidays

Sick days

Job summary

Securitas USA is seeking a Regional Account Manager in Hillsboro, OR to lead the seamless delivery of guard services for a key client. You will oversee scheduling, staffing, billing, training, and compliance while maintaining high client satisfaction and field-based decision-making.

Ideal candidates bring hands-on security leadership, strong business acumen, and the ability to work independently, escalating issues when necessary. This role offers a full benefits package and local impact.

Qualifications

• Hands-on security leadership with strong business acumen.
• Ability to build trusted client relationships.
• Strong situational awareness of frontline operations.

Responsibilities

• Manage guard service operations for a key client in Hillsboro, OR.
• Foster client satisfaction; resolve conflicts; oversee scheduling, staffing, billing, training, and compliance.
• Operate independently in the field, making decisions to protect client and company, escalating issues when needed.
• Lead day‑to‑day security service delivery, ensuring quality, compliance, and financial/operational performance.
• Serve as primary client contact to ensure service quality and satisfaction; collaborate with Global Program Director.
• Assess service quality and address issues before they impact the client.
• Maintain situational awareness of teams on the ground and adjust operations.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, policies, and regulations.
• Establish and monitor performance metrics and KPIs for service delivery.
• Coordinate with the GPD to support global program standards.
• Identify networking opportunities to standardize processes across locations.
• Oversee staff development, provide feedback and coaching; manage scheduling to meet requirements and costs.
• Maintain awareness of frontline operations and drive improvements; apply policy.

Job description

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client's unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location

Hillsboro, OR

Compensation

The salary range for this role is from $74,000 to $77,000 annually. Securitas also offers a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401(k)

The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You'll Do

As a Regional Security Specialist (Regional Account Manager), you will be responsible for the seamless management of guard service operations and security-related functions for a key client based in Hillsboro, OR. You will foster client satisfaction, resolve conflicts, and oversee operational aspects including scheduling, staffing, billing, training, and compliance. You will often operate independently in the field, making decisions that protect both the client and Securitas, while recognizing when issues need to be escalated.

Role purpose:

This position plays a key role in supporting client operations in Hillsboro, OR by leading day-to-day security service delivery, ensuring service quality and compliance, and managing financial and operational performance. The ideal candidate is a hands‑on security leader with strong business acumen, who builds trusted client relationships, maintains strong situational awareness of frontline operations, and drives continuous improvement across the account.

Strategic Leadership & Client Relations

• Exemplify Securitas' core values of integrity, vigilance, and helpfulness.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
• Make independent, informed decisions in the field, while recognizing when issues require escalation to the Global Program Director or other leaders.
• Collaborate with the Global Program Director (GPD) to align local operations with global security objectives and initiatives.

Service Quality, Training & Compliance

• Continuously assess service quality and proactively address issues before they impact the client.
• Maintain strong situational awareness of what is happening with teams on the ground and use those insights to anticipate issues and adjust operations.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, company policies, and applicable regulations.
• Establish, track, and maintain performance metrics and KPIs to measure service delivery.

Global Coordination & Networking

• Work closely with the GPD to support global program standards and initiatives.
• Identify and leverage networking opportunities to standardize processes and service delivery across locations.

Team Development & Operational Management

• Oversee staff development, providing regular feedback, coaching, and performance management.
• Ensure proper scheduling and staffing to meet service requirements and cost efficiencies.
• Maintain close awareness of frontline operations and personnel, using on-the-ground insights to drive improvements.
• Administer resolutions to employee issues and apply discipline as needed, in line with company policy.

Financial Management & Operational Oversight

• Manage invoice and payment processes, including monitoring expenditures.
• Collaborate on policy and procedure development and implementation for the account.
• Monitor client credits and make adjustments as necessary to maintain accurate billing and financial performance.

Communication & Reporting

• Maintain ongoing communication with the client, internal stakeholders, and the GPD.
• Prepare, develop, and deliver dynamic Quarterly Business Reviews (QBRs) to the client and leadership.
• Perform additional duties as assigned by the Global Program Director.

Who You Are

An ideal candidate brings a service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You operate independently in the field, know when and how to elevate issues, and make decisions that protect both the client and Securitas. You maintain strong situational awareness of what is happening with the teams on the ground and can balance client expectations, operational realities, and financial performance in a fast-paced environment. You are comfortable working within an ordered set of procedures and processes, and y