Regional Security Account Manager

Securitas USA; Hillsboro (OR); On-site; USD 74,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

401(k)

Vacation days

Floating holidays

Sick days

Job summary

Securitas USA is seeking a Regional Account Manager in Hillsboro, OR to lead the seamless delivery of guard services for a key client. You will oversee scheduling, staffing, billing, training, and compliance while maintaining high client satisfaction and field-based decision-making.

Ideal candidates bring hands-on security leadership, strong business acumen, and the ability to work independently, escalating issues when necessary. This role offers a full benefits package and local impact.

Qualifications

• Hands-on security leadership with strong business acumen.
• Ability to build trusted client relationships.
• Strong situational awareness of frontline operations.

Responsibilities

• Manage guard service operations for a key client in Hillsboro, OR.
• Foster client satisfaction; resolve conflicts; oversee scheduling, staffing, billing, training, and compliance.
• Operate independently in the field, making decisions to protect client and company, escalating issues when needed.
• Lead day‑to‑day security service delivery, ensuring quality, compliance, and financial/operational performance.
• Serve as primary client contact to ensure service quality and satisfaction; collaborate with Global Program Director.
• Assess service quality and address issues before they impact the client.
• Maintain situational awareness of teams on the ground and adjust operations.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, policies, and regulations.
• Establish and monitor performance metrics and KPIs for service delivery.
• Coordinate with the GPD to support global program standards.
• Identify networking opportunities to standardize processes across locations.
• Oversee staff development, provide feedback and coaching; manage scheduling to meet requirements and costs.
• Maintain awareness of frontline operations and drive improvements; apply policy.

Job description

Securitas USA is seeking a Regional Account Manager in Hillsboro, OR to lead the seamless delivery of guard services for a key client. You will oversee scheduling, staffing, billing, training, and compliance while maintaining high client satisfaction and field-based decision-making.

Ideal candidates bring hands-on security leadership, strong business acumen, and the ability to work independently, escalating issues when necessary. This role offers a full benefits package and local impact.