Regional Security Specialist

Securitas Security Services USA, Inc.; Austin (TX); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Job summary

Securitas Security Services USA, Inc. in Austin, TX seeks a Regional Security Specialist to oversee guard service operations and security-related functions in Austin. The RAM will support client operations, manage scheduling, staffing, billing, training, and compliance.

The role requires 3+ years in security or business management with supervisory experience; law enforcement background preferred; valid driver’s license required. Competitive salary and full benefits offered.

Qualifications

• Minimum 3 years in security industry-related fields or business management.
• 3+ years direct supervisory or management experience.
• Previous law enforcement experience preferred.
• Must have a valid driver’s license.

Responsibilities

• Exemplify Securitas core values and maintain high client satisfaction.
• Oversee scheduling, staffing, and cost efficiencies.
• Develop and implement training programs; ensure regulatory compliance.
• Prepare quarterly business reviews and coordinate with the Global Program Manager.
• Manage invoices, payments, and policy adherence.
• Communicate with stakeholders and resolve client issues.
• Monitor performance metrics and KPIs.

Skills

Leadership

Client relations

Budgeting

Scheduling

MS Office

Education

3+ years in security/business management

3+ years supervisory/management experience

Driver's license

Tools

Microsoft Office

Data visualization tools

Job description

Regional Security Specialist

JOB SUMMARY:

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Austin, TX. The RAM will support client operations in Austin, TX. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Why Securitas?

Joining Securitas means being part of a global leader committed to excellence and innovation. We offer a unique environment that nurtures individual growth and rewards performance. You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve.

If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our journey to make the world a safer place.

BENEFITS:

Securitas will offer a starting salary of $85,000-$92,000, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

• Exemplify Securitas' Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

• Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.

6. Communication and Coordination:

• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
• Perform any additional duties as assigned by the Global Program Manager.

EDUCATION/EXPERIENCE:

• A minimum of 3 years of experience in security industry-related fields or business management.
• Must have 3+ years' experience of direct supervisory or management experience.
• Previous law enforcement experience preferred.
• Must have a valid driver's license.

KEY COMPETENCIES:

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

Company Website: https://www.securitasinc.com

Securitas is committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

#AF-SSTA

Regional Security Specialist / Securitas Security / AUSTIN TX / TXDPS License # B03944