Regional Security Specialist

Securitas USA; Abilene (TX); Sur place; USD 85 000 - 91 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, and life保险

10 vacation days, 4 floating holidays,

401(k)

Résumé du poste

Securitas USA is seeking a Regional Security Specialist (Regional Account Manager) in Abilene, TX. You will manage guard service delivery for a key client, ensuring service quality, scheduling, staffing, billing, and compliance while maintaining strong client relationships.

You will work independently in the field, escalating issues to the Global Program Director when needed and driving continuous improvement across the account to meet financial and operational goals.

Qualifications

• Hands-on security leadership with strong business acumen.
• Ability to lead teams, manage client relationships, and drive operational performance.

Responsabilités

• Oversee guard service operations for a key client in Abilene, TX.
• Manage scheduling, staffing, billing, training and compliance.
• Establish and monitor KPIs and reporting, including QBRs.
• Collaborate with Global Program Director to align with global standards.

Connaissances

Client relationship management

Leadership

Communication

Decision making

Formation

Bachelor's degree in a related field

Description du poste

About Securitas USA

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client's unique needs. By combining cutting-edge technology with exceptional service, we continue to redefine what safety and security mean in today's world.

Location

Abilene, TX (supporting client operations at a client site 9 miles east I-20)

Compensation

The salary range for this role is from $85,000 to $91,000 annually.

Securitas also offers a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401(k)

The compensation range may vary based on factors such as geographic location, relevant experience, and applicable skills.

What You'll Do

As a Regional Security Specialist (Regional Account Manager), you will be responsible for the seamless management of guard service operations and security-related functions for a key client based in Abilene, TX. You will foster client satisfaction, resolve conflicts, and oversee operational aspects including scheduling, staffing, billing, training, and compliance. You will often operate independently in the field, making decisions that protect both the client and Securitas, while recognizing when issues need to be escalated.

Role purpose: This position plays a key role in supporting client operations in Abilene, TX by leading day-to-day security service delivery, ensuring service quality and compliance, and managing financial and operational performance. The ideal candidate is a hands‑on security leader with strong business acumen, who builds trusted client relationships, maintains strong situational awareness of frontline operations, and drives continuous improvement across the account.

Strategic Leadership & Client Relations

• Exemplify Securitas' core values of integrity, vigilance, and helpfulness.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
• Make independent, informed decisions in the field, while recognizing when issues require escalation to the Global Program Director or other leaders.
• Collaborate with the Global Program Director (GPD) to align local operations with global security objectives and initiatives.

Service Quality, Training & Compliance

• Continuously assess service quality and proactively address issues before they impact the client.
• Maintain strong situational awareness of what is happening with teams on the ground and use those insights to anticipate issues and adjust operations.
• Develop and implement training programs for security staff.
• Ensure compliance with client requirements, company policies, and applicable regulations.
• Establish, track, and maintain performance metrics and KPIs to measure service delivery.

Global Coordination & Networking

• Work closely with the GPD to support global program standards and initiatives.
• Identify and leverage networking opportunities to standardize processes and service delivery across locations.

Team Development & Operational Management

• Oversee staff development, providing regular feedback, coaching, and performance management.
• Ensure proper scheduling and staffing to meet service requirements and cost efficiencies.
• Maintain close awareness of frontline operations and personnel, using on-the-ground insights to drive improvements.
• Administer resolutions to employee issues and apply discipline as needed, in line with company policy.

Financial Management & Operational Oversight

• Manage invoice and payment processes, including monitoring expenditures.
• Collaborate on policy and procedure development and implementation for the account.
• Monitor client credits and make adjustments as necessary to maintain accurate billing and financial performance.

Communication & Reporting

• Maintain ongoing communication with the client, internal stakeholders, and the GPD.
• Prepare, develop, and deliver dynamic Quarterly Business Reviews (QBRs) to the client and leadership.
• Perform additional duties as assigned by the Global Program Director.

Who You Are

An ideal candidate brings a service-first mindset, clear communication skills, strong attention to detail, and sound judgment when approaching challenges. You operate independently in the field, know when and how to elevate issues, and make decisions that protect both the client and Securitas. You maintain strong situational awareness of what is happening with the teams on the ground and can balance client expectations, operational realities, and financial performance in a fast-paced environment. You are comfortable working within an ordered set of procedures a