Regional Security & Crisis Leader

ServiceNow; Santa Clara (CA); On-site; USD 155,000 - 243,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow in Santa Clara is seeking an experienced Regional Physical Security Manager to lead the security program across the Americas region, ensuring compliance, resilience and strong partnerships with site stakeholders.

The role requires a Bachelor's degree and 7+ years managing corporate security, with hands-on experience in designing and operating security systems, incident response, and managing security vendors. Base pay ranges are provided with equity and benefits.

Qualifications

• 7+ years in security management within corporate environments.
• Bachelor’s degree or equivalent experience in security management.
• Experience delivering security programs with multiple deadlines and stakeholders.

Responsibilities

• Manage regional physical security workforce providers and ensure KPI/SLA performance.
• Own the regional risk profile and implement tailored mitigations.
• Develop regional security, crisis, and emergency plans aligned with corporate framework.
• Support first response to security incidents and coordinate investigations.
• Coordinate with law enforcement and regulatory bodies as needed.
• Oversee security design for new buildings and vendor installations.

Skills

Security management

Vendor management

KPIs & SLAs

Risk assessment

Education

Bachelor’s degree or equivalent in Security Management

Tools

Access control systems

Visitor management systems

CCTV systems

Job description

ServiceNow in Santa Clara is seeking an experienced Regional Physical Security Manager to lead the security program across the Americas region, ensuring compliance, resilience and strong partnerships with site stakeholders.

The role requires a Bachelor's degree and 7+ years managing corporate security, with hands-on experience in designing and operating security systems, incident response, and managing security vendors. Base pay ranges are provided with equity and benefits.