Sr Safety & Security Manager

ServiceNow; Santa Clara (CA); On-site; USD 155,000 - 243,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Job summary

ServiceNow in Santa Clara is seeking an experienced Regional Physical Security Manager to lead the security program across the Americas region, ensuring compliance, resilience and strong partnerships with site stakeholders.

The role requires a Bachelor's degree and 7+ years managing corporate security, with hands-on experience in designing and operating security systems, incident response, and managing security vendors. Base pay ranges are provided with equity and benefits.

Qualifications

• 7+ years in security management within corporate environments.
• Bachelor’s degree or equivalent experience in security management.
• Experience delivering security programs with multiple deadlines and stakeholders.

Responsibilities

• Manage regional physical security workforce providers and ensure KPI/SLA performance.
• Own the regional risk profile and implement tailored mitigations.
• Develop regional security, crisis, and emergency plans aligned with corporate framework.
• Support first response to security incidents and coordinate investigations.
• Coordinate with law enforcement and regulatory bodies as needed.
• Oversee security design for new buildings and vendor installations.

Skills

Security management

Vendor management

KPIs & SLAs

Risk assessment

Education

Bachelor’s degree or equivalent in Security Management

Tools

Access control systems

Visitor management systems

CCTV systems

Job description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Manage physical security workforce service providers across the region, driving service quality and efficiency through clear KPIs and SLAs.

Own the risk profile at regional locations and implement tailored mitigation measures in alignment with the global risk framework.

Build and sustain a strong security culture by partnering with site stakeholders and business owners and seeking out value-adds for security partnerships.

Develop, rehearse, andmaintainregional security, crisis, and emergency plans; partner with the BCM program office on a Regional Crisis Management Plan aligned to ServiceNow’s corporate crisis and resiliency framework.

Support first response to security and safety incidents at regional sites — including CCTV review and documentation — and coordinate with Global Investigations for formal investigations.

Support new building openings and site changes with risk assessments, design-drawing review, security-concept enablement, onsite quality control, and management of new vendor installations.

Enforce budgetary compliance for security services at each location and support regional program and cost planning.

Act as a liaison with law enforcement, regulatory agencies, and professional security groups across the region.

Implement and manage regional security and safety programs — including travel safety, on-site event support, emergency response, life safety, regulatory compliance, and risk management — in coordination with the relevant GSS pillars.

Coordinate with GSOC operations for monitoring, alarm response, and incident escalation across regional sites.

Drive adoption of physical security standards across corporate offices and criticallocations, andengage stakeholder teams early to embed security in the earliest phases of facility design.

Adapt standards and design compensating controls to work within local laws and regulations across Americasjurisdictions.

Serve as the regional subject-matter expert on physical security, providing consultation to Workplace, real estate, and other key stakeholders, and partnering with Global Technology to adopt evolving security technology.

Qualifications

Bachelor’s degree or equivalent experience managing physical security operations in a corporate environment. 7+ years in security management, with a major portion of that experience leading security programs. Demonstrable experience in corporate security management and managing large-scale projects with multiple deadlines and stakeholders. Experience designing security for new buildings or facilities, including placement of access control, cameras, and visitor management systems. Experience managing service providers and guard-force partners to performance standards and KPIs. Exceptional writing, research, and analytical skills.

For positions in this location, we offer a base pay of $155,400 - $242,850, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required upon relevant export control authorities.

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