Regional Sales Manager

Goodwill Industries of South Florida; Miami (FL); Sur place; USD 55 000 - 75 000; Plein temps

Résumé du poste

Goodwill Industries of South Florida is seeking a Retail Supervisor to oversee retail activities and provide leadership across multiple stores to generate profit and support the mission.

You will train store staff, analyze sales trends, implement policies, control expenses, and ensure safety and customer service standards at all Miami-area locations.

Qualifications

• A four year college degree is preferred.
• A minimum of five years of management plus multi-store experience is required.

Responsabilités

• Assists in supervising store locations and leadership of staff.
• Conducts weekly/monthly sales analyses and acts to meet objectives.
• Recruits staff, conducts interviews, and supports hiring decisions.
• Develops and enforces retail policies and procedures.
• Monitors expenses to align with budgets.
• Ensures security, safety, and proper merchandising processes.
• Addresses customer complaints and ensures service standards.
• Reports repairs needed to Donated Goods Department.
• Upholds high ethical standards to protect property and finances.

Connaissances

Company philosophy

Follow instructions

Formation

Bachelor's degree preferred

5+ years multi-store mgmt

Description du poste

Summary:

Responsible for supervising retail activities; assisted in developing and implementing management and policy matters in the retail department per organizational objectives. Provide leadership to a designated number of Goodwill Industries stores to generate a profit and support the mission of Goodwill Industries.

Essential Duties and Responsibilities:

• Assists in providing management, supervision, and leadership to store locations. Assist in the training of store management staff.
• Assist in conducting weekly and monthly sales analyses and initiate appropriate actions to maintain sales in line with the annual stated objective.
• Assists in recruiting efforts and conducts interviews for store staff. Recommends personnel actions, such as hiring, promotions, transfers, discharges, and disciplinary actions, while maintaining the confidentiality of employee records.
• Assists in establishing, implementing, and evaluating operational policies for retail sales activities.
• Assists in analyzing and controlling expenses to conform to budgetary requirements.
• Ensures that stores operate the Processing/Merchandising systems processes, including grading, pricing, stocking, pulling, and returning merchandise, in accordance with the design and consistently.
• Implement a customer service program that ensures customer satisfaction and fosters continuous patronage.
• Assists in maintaining compliance with department and company policies and procedures at all retail locations. Responsible for ensuring all security and safety policies and procedures are followed in all stores.
• Reports to the Donated Goods Department all repairs that are needed at the buildings and equipment
• Investigate customer complaints and comments and take necessary action.
• Maintain the highest ethical standards to protect Goodwill’s property and financial affairs from theft or damage.

Abilities/Skills

• Understand the philosophy of Goodwill Industries and participate fully in its programs.
• Work under specific instructions.

Qualifications

Education and Experience

• A four (4) year college degree is preferred.
• A minimum of five (5) years of management plus multi-store experience is required.