Regional Sales Manager

circlek; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Circle K in Houston seeks a results-driven Customer Account Specialist to develop and maintain relationships with our key accounts, aiming to retain the Circle K fleet program and grow revenue. You will work with cross-functional teams, use CRM tools to understand customer needs, identify risks, and propose proactive retention strategies while delivering excellent service across touchpoints.

Requirements include a high school diploma and 1–2 years in sales or customer management, strong

Qualifications

• Strong communication skills with the ability to build rapport over the phone and in person
• Excellent product and process knowledge
• Sound sales skills with the ability to identify customer needs and recommend solutions
• Time management and ability to prioritize work
• Experience using sales tools (e.g., Salesforce CRM)

Responsibilities

• Develop and maintain relationships with key accounts to retain the key account business
• Understand customer needs throughout the lifecycle to identify gaps and risks
• Deliver retention programs across customer touch points
• Achieve attrition targets through relationship management and proactive calls/meetings
• Collaborate with internal teams to analyze customer data and drive service improvements
• Identify trends, root causes and solutions for customer activity
• Suggest new practices to reduce risk of account closures
• Coordinate cross‑functionally to improve customer experience and detect early warning signs

Job description

ESSENTIAL RESPONSIBILITIES

• Develop and maintain a relationship with consistent contact with our key accounts to retain the key account business.
• Develop and leverage an in depth understanding of customer needs throughout the customer lifecycle to identify gaps that put the customer at risk
• Leverage internal and external resources to deliver compelling, integrated retention programs across customer touch points
• Achieve annual attrition targets through relationship management with our key accounts and influence attrition rate for our entire Circlek fleet program through calls, meetings and connections.
• Be a resource to internal partners across the company to collaborate with them to understand the customer data available which can be used to inform and drive continuous improvement to customer service
• Proactively identify trends, root causes, and solutions regarding customer activity
• Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer’s closing their accounts
• Work cross-functionally to communicate and collaborate on strategies for improving the customer experience based on an understanding of early warning signs that a customer is not headed on a solid path to success.

• Handling inbound and outbound calls in a professional manner.
• Utilize multiple applications/systems in order to assist customers efficiently and in a timely manner.
• Demonstrate effective oral and written communications with customers, issuers, department personnel and management
• Good interpersonal skills and teamwork awareness

Requirements

• High School Diploma
• 1-2 years of related sales or customer management experience
• Communication skills – able to build rapport over the phone with external customers and in person with internal customers and peers
• Excellent Product and Process knowledge
• Sound sales skills; can identify customer needsand makes appropriate recommendations to confirm the sale
• Time management and work prioritization skills
• Ability to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)
• Handles complex or unusual situations with ease
• Identifies opportunities to sell/retain a customer
• Identifies and takes action to improve process or situation
• Ability to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and Leadership
• Must successfully pass a background investigation

Preferred Qualifications

• College degree
• Previous customer facing phone work
• Coaching experience or ambition preferred
• Experience with Salesforce CRM
• Must be computer literate in Word, Excel, Access and PowerPoint
• Must be able to perform the essential duties and responsibilities as described above.
• Must be able to follow state, federal and company guidelines.
• Must be able to maintain a positive team attitude and professional demeanor at all times.

THE ABOVE DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY THOSE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE A COMPLETE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS

REQUIRED OF THIS POSITION.

NOTE: This Job Description may change periodically as required by business necessity, with or without consent or advance notice to employees.

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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.