Regional Repair and Maintenance Lead

GFiber; Charlotte, Durham (NC, NC); On-site; USD 119,000 - 145,000; Full time

Benefits offered by this job

Bonus

Benefits

Accommodations for applicants

Job summary

gFiber is seeking a Regional Repair and Maintenance Lead for the Metro area to ensure reliable network operations. You’ll monitor performance, lead maintenance, and guide the team to resolve outages and improve service quality.

The role requires extensive fiber network management and people management experience, with non-standard hours including nights and weekends expected. Competitive US base salary provided.

Qualifications

• Bachelor's degree in Economics, Management, Engineering, Telecommunications, a related field, or equivalent practical experience.
• 8 years of experience with fiber network management and/or deployments.
• 8 years of people and vendor management experience.
• Experience with budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing, and acceptance.
• Ability to work non-standard working hours including nights, weekends, and holidays.

Responsibilities

• Manage the planning and execution of complex and competing tasks that support our ongoing network operations.
• Develop and grow a talented Operations team.
• Maintain gFiber’s infrastructure in the regional markets on an ongoing basis, supporting new acceptance of active network equipment/electronics, and new customer installations.
• Implement a repair and maintenance program to fulfill internal service requirements, including being available during non-standard business hours as needed to handle outage resolution and off-hour escalations.
• Perform new plant testing and acceptance to ensure products meet quality standards and provide the best experience possible.
• Establish and manage positive vendor relationships through effective facilitations and communication.

Skills

Network management

People management

Vendor management

Budgeting

Forecasting costs

Project reporting

Quality assurance

Education

Bachelor's degree in Economics, Management, Engineering, Telecommunications, or related field

Tools

GIS

Job description

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least November 8th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description

gFiber’s complex network generates a constant stream of new challenges that require innovative solutions and leveraging the newest technologies. As a Regional Repair and Maintenance (R&M) Lead for the Metro area, you will ensure that network operations are reliable and efficient. You’ll accomplish this by monitoring network performance, performing planned maintenance, proactively identifying/repairing network difficulties, and responding to network connectivity challenges. In your role, you and your team will keep the network stable and ensure that our users stay connected with our suite of applications, products, and services. You will perform critical tasks that maintain and improve network operations, and you will take the technical lead in ensuring a reliable and efficient operating network.

In this role, you’ll:

• Manage the planning and execution of complex and competing tasks that support our ongoing network operations which includes operational activities from budget planning, schedule maintenance, stakeholder management, metric reporting, and national level initiatives.
• Develop and grow a talented Operations team.
• Maintain gFiber’s infrastructure in the regional markets on an ongoing basis, supporting new acceptance of active network equipment/electronics, and new customer installations.
• Implement a repair and maintenance program to fulfill internal service requirements, including being available during non-standard business hours as needed to handle outage resolution and off-hour escalations.
• Perform new plant testing and acceptance to ensure products meet quality standards and provide the best experience possible.
• Establish and manage positive vendor relationships through effective facilitations and communication.

At a minimum we'd like you to have:

• Bachelor's degree in Economics, Management, Engineering, Telecommunications, a related field, or equivalent practical experience.
• 8 years of experience with fiber network management and/or deployments.
• 8 years of people and vendor management experience.
• Experience with budgeting, forecasting costs, project reporting, network capacity planning, quality assurance, network equipment turn-up, testing, and acceptance.
• Ability to work non-standard working hours including nights, weekends, and holidays.

It's preferred if you have:

• 12 years of experience with fiber network management and/or deployments.
• 12 years of people and vendor management experience.
• Experience managing a customer connection program, including the full customer connect lifecycle.
• Experience with contract management.
• Experience supporting network escalations and providing detailed technical leadership for troubleshooting and fault resolution.
• Experience with network drawings (GIS), interpreting fiber test results, installing and basic configuration of enterprise or carrier grade networking equipment (routers, switches, firewalls, encoders, optics and DWDM).
• Experience in operational improvement, process/workflow development, and managing complex cross-functional projects.

The US base salary for this full-time position is $119,000 - $144,500 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.