Technical Operations Manager, OSP Engineering

GFiber; Charlotte (NC); On-site; USD 100,000 - 122,000; Full time

Job summary

gFiber is seeking a Technical Operations Manager for OSP Engineering in Charlotte, NC. You will lead design, permitting, and deployment of fiber to SFUs, MDUs and SBUs, and partner with cross-functional teams to keep networks reliable.

You’ll manage vendors, support CO planning, ensure project execution and financial performance against targets, while building relationships with municipalities to secure permits. Strong FTTH and GIS knowledge preferred.

Qualifications

• Bachelor's degree in Construction Management, Engineering, Telecommunications or related field, or equivalent practical experience.
• 5 years of experience in managing large, multi-faceted, outside plant projects, FTTH or outside plant engineering projects.
• Robust insight of inside and outside plant fiber optic network infrastructure, engineering design and construction, and the ability to work cross-functionally to manage the designs and build scalable construction, installation, and support processes.
• Experience working with municipalities managing right-of-way, construction permitting, and coordinating work schedules to meet intermediate and completion milestones.
• Experience with Make Ready Engineering practices, including NESC, NEC, or GO-95 (CA only) clearances and GIS (Geographic Information Systems), ESRI, and shapefile functionality.

Responsibilities

• Manage the design, permitting, and network deployment to Single Family Units (SFUs), Multi Dwelling Units (MDUs), and Single Business Units (SBUs).
• Vendor management of Engineering Design and QA/QC resources ensuring gFiber Fiber to the Home (FTTH) network standards and expectations are followed.
• Support GFiber Outside Plant (OSP) Construction and Operations teams to coordinate Central Office (CO) planning, material selection, project execution, change management, proactive/reactive relocation events, and financial performance against targets.
• Facilitate address serviceability process alongside cross-functional stakeholders & foster key municipal relationships to support consistent plus predictable permit reviews/approvals. Will need to collaborate with cross-functional teams to explore/evaluate dark fiber lease opportunities.

Job description

Technical Operations Manager, OSP Engineering

Charlotte, North Carolina

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

Application window will be open until at least November 8th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

This role is not eligible for immigration sponsorship.

Role Description:

The Network Engineering team is responsible for planning, designing, and operating our fiber network at scale ensuring a robust and reliable service. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. gFiber's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected!

In this role, you’ll:

• Manage the design, permitting, and network deployment to Single Family Units (SFUs), Multi Dwelling Units (MDUs), and Single Business Units (SBUs).
• Vendor management of Engineering Design and QA/QC resources ensuring gFiber Fiber to the Home (FTTH) network standards and expectations are followed.
• Support GFiber Outside Plant (OSP) Construction and Operations teams to coordinate Central Office (CO) planning, material selection, project execution, change management, proactive/reactive relocation events, and financial performance against targets.
• Facilitate address serviceability process alongside cross-functional stakeholders & foster key municipal relationships to support consistent plus predictable permit reviews/approvals. Will need to collaborate with cross-functional teams to explore/evaluate dark fiber lease opportunities.

At a minimum we’d like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or related field, or equivalent practical experience.
• 5 years of experience in managing large, multi-faceted, outside plant projects, FTTH or outside plant engineering projects.
• Robust insight of inside and outside plant fiber optic network infrastructure, engineering design and construction, and the ability to work cross-functionally to manage the designs and build scalable construction, installation, and support processes.
• Experience working with municipalities managing right-of-way, construction permitting, and coordinating work schedules to meet intermediate and completion milestones.
• Experience with Make Ready Engineering practices, including NESC, NEC, or GO-95 (CA only) clearances and GIS (Geographic Information Systems), ESRI, and shapefile functionality.

It’s preferred if you have:

• 8 years of experience in managing large, highly-complex, outside plant projects, FTTH or outside plant engineering projects.
• 5 years of experience managing and leading teams of more than 5 people.
• Contract or vendor management experience, including defining scope of work and quality control.
• Familiarity with aerial and underground construction methods and outside plant equipment and materials.
• Knowledge of analyzing fiber test results and auditing projects for compliance with scopes of work.

The US base salary for this full-time position is $100,100 - $121,600 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

It’s important to us to create an accessible, inclusive workplace for everyone.