Regional Referral Coordinator

PT Solutions Physical Therapy; Wisconsin; On-site; USD 25,000 - 33,000; Full time

Job summary

PT Solutions Physical Therapy in Wisconsin seeks a Regional Referral Coordinator to document, contact, and schedule referrals, guiding them from source to patient conversion. You will support the referral process with strong customer service to welcome patients into the clinics and optimize capture rates.

This role requires data entry, participation in EMR workflows, and collaboration with Front Office Manager and senior leaders to meet organizational goals across all pillars.

Qualifications

• Associate’s degree or two years of management experience.
• Two years of experience in medical front office services.

Responsibilities

• Call and schedule new referrals sent to PT Solutions.
• Maintain high level of customer service to welcome patients.
• Retrieve unassigned referrals and assign them to clinics, schedule patients.
• Create and upload intake forms for new patients.
• Register new patients in the EMR system.
• Add new patients to schedule.
• Update Leading Reach for new referrals.
• Other duties as assigned.

Skills

Data entry

Customer service

Scheduling

Referral management

Analytic reporting

Education

Associate degree

Tools

EMR system

Referral systems

Job description

Job Overview & Responsibilities

The purpose of the Regional Referral Coordinator is to positively affect the practice referral management process by documenting, contacting and scheduling referrals. The employee will use the provided tools and training to effectively track referrals from the source and follow them through to positive conversion as patients. The employee will execute the highest level of customer service to welcome patients into the practice and back into the clinics. Additionally, the role will provide tools and analysis to improve the practice referral conversion (capture rate). This position requires simple computer data entry and use of computer-based systems and will work under the direction of the Front Office Manager and with other senior leaders to achieve goals and objectives under all pillars of the organization.

ESSENTIAL FUNCTIONS

• Perform ad-hoc operational analytic report requests from senior management
• Create, manage, and evaluate methods involving data integrity; conduct regular audits and validations in concert with other departments/ teams.
• Call and schedule new referrals sent to PT Solutions
• Positive and high level of customer service to create memorable experiences for each patient
• Retrieve unassigned referrals within referral systems, assign them to appropriate clinics, call, and schedule patient
• Create and upload completed intake forms for new patients
• Register new patients in EMR system
• Add new patients to schedule
• Update Leading Reach for all new referrals that are obtained
• Other duties as assigned

Qualifications & Pay Range

REQUIREMENTS AND CREDENTIALS

• Associate’s degree or two years of management experience. Two years of experience in medical front office services

Schedule

• Full Time
• Hours: 8-4:30 or 8:30-5 Monday through Friday

Compensation

Pay Range: $18-24/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Company Overview

A Top Workplace

At PT Solutions,we’remore than colleagues;we’rea tight-knit community united in our mission to expand access to quality care. Our commitment to you isevidentin our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accreditedOrthopedicResidency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’sgo further together and transform care.Jointhe #PTSLife today!To see what #PTSLife is like, visitInstagram,Facebook,andLinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!