Regional Rail CIO: IT Strategy & Service Excellence

Transdev North America, Inc.; Boston (MA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Annual STI incentive

Job summary

Bay State Rail, a joint venture involving Transdev North America, is seeking a Chief Information Officer to lead IT services for the Boston Regional Rail operation. The CIO will manage IT operations, service delivery, systems management, and customer-facing technology while ensuring compliance with contractual requirements and service levels.

The role offers a competitive compensation package with a base salary range of $200,000 to $240,000 plus an annual STI incentive.

Qualifications

• Minimum of ten years in managerial or senior analyst capacity in account management, staff management, project management, customer relationship management, and process improvement.
• General knowledge of IT systems, infrastructure, operations, and service delivery.

Responsibilities

• Oversee and manage delivery of all IT services for the Boston Regional Rail operation.
• Lead IT personnel and resources, ensuring compliance with contractual requirements, IT standards, policies, and best practices.
• Monitor, report on IT service performance, availability, and integrity for MBTA."
• Coordinate Rider meetings, service reviews, and follow-up on actions.
• Oversee IT operations, projects, service requests, issue resolution and escalation processes.

Job description

Bay State Rail, a joint venture involving Transdev North America, is seeking a Chief Information Officer to lead IT services for the Boston Regional Rail operation. The CIO will manage IT operations, service delivery, systems management, and customer-facing technology while ensuring compliance with contractual requirements and service levels.

The role offers a competitive compensation package with a base salary range of $200,000 to $240,000 plus an annual STI incentive.