Chief Information Officer

Transdev North America, Inc.; Boston (MA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Annual STI incentive

Job summary

Bay State Rail, a joint venture involving Transdev North America, is seeking a Chief Information Officer to lead IT services for the Boston Regional Rail operation. The CIO will manage IT operations, service delivery, systems management, and customer-facing technology while ensuring compliance with contractual requirements and service levels.

The role offers a competitive compensation package with a base salary range of $200,000 to $240,000 plus an annual STI incentive.

Qualifications

• Minimum of ten years in managerial or senior analyst capacity in account management, staff management, project management, customer relationship management, and process improvement.
• General knowledge of IT systems, infrastructure, operations, and service delivery.

Responsibilities

• Oversee and manage delivery of all IT services for the Boston Regional Rail operation.
• Lead IT personnel and resources, ensuring compliance with contractual requirements, IT standards, policies, and best practices.
• Monitor, report on IT service performance, availability, and integrity for MBTA."
• Coordinate Rider meetings, service reviews, and follow-up on actions.
• Oversee IT operations, projects, service requests, issue resolution and escalation processes.

Job description

Chief Information Officer (CIO)

Position Contingency Notice: This position is associated with Bay State Rail’s proposal to operate the MBTA Commuter Rail network. Employment opportunities for this role are contingent upon Bay State Rail being awarded the contract and successful contract mobilization.

About Bay State Rail

Bay State Rail is a joint venture between Transdev North America and Transport UK and is one of three teams pursuing the opportunity to operate the MBTA Regional Rail network. Our team brings the expertise and vision needed to transform Boston regional rail into a service built for the common good. We are committed to delivering a modern, dependable rail system that strengthens communities, eases congestion, and drives a more sustainable future.

Position Summary

The Chief Information Officer (CIO) is responsible for the management and oversight of all Information Technology (IT) Services supporting the Boston Regional Rail operation. The CIO will lead IT operations, technology service delivery, systems management, and customer-facing technology support while ensuring compliance with contractual requirements and service standards.

We’re proud to offer:

• Competitive compensation package of minimum $ 200,000 – maximum $ 240,000
• In addition to base salary, this role is eligible for an annual Short-Term Incentive (STI) opportunity

Position Profile

• Oversee and manage the delivery of all IT Services, ensuring effective coordination between Riders, IT teams, and relevant stakeholders.
• Lead and manage IT personnel and resources, ensuring compliance with contractual requirements, IT standards, policies, and industry best practices.
• Monitor, measure, and report on IT service performance, availability, and integrity, ensuring the effective delivery of services to the MBTA.
• Coordinate and participate in Rider meetings, service reviews, and performance assessments, ensuring timely follow-up on agreed actions.
• Oversee IT operations, projects, service requests, issue resolution, and escalation processes, ensuring timely execution and achievement of agreed service levels.
• Ensure effective management of all IT functions, including data centers, technical service centers, production systems, scheduling, help desks, voice and data communications networks, software development, implementations, and computer systems operations.
• Promote continuous improvement in IT service delivery, operational efficiency, customer relationships, and staff performance.

Qualifications and Experience

• Minimum of ten (10) years of professional experience in a managerial and/or senior analyst capacity in each of the following areas: account management, staff management, project management, customer relationship management, and process improvement.
• Sound general knowledge of IT systems, infrastructure, operations, and service delivery.
• Demonstrated experience in managing IT services, projects, operational processes, and customer relationships.
• Proven ability to recruit, hire, lead, and effectively manage multidisciplinary IT teams.
• Strong communication, coordination, problem-solving, and stakeholder management skills.
• Experience in transportation, public transit, or other mission-critical operational environments is an asset.

The ideal candidate is a high-performing strategic leader who drives results and inspires others through integrity, accountability, and strong communication. Combines business acumen and continuous improvement to achieve sustainable business outcomes and enhance customer experience. Builds trust through self-awareness and ethical leadership while empowering others to reach their full potential. Cultivates strong stakeholder relationships, high-performing teams, and creates organizational agility to successfully navigate change and deliver long-term success.

Job Category: Management

Job Type: Full Time

Req ID: 9514

Pay Group: VDD

Cost Center: NONE

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

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About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.