Regional Quality Excellence Manager

Jobgether; United States; À distance; USD 110 000 - 170 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

Global collaboration

Professional development

Leadership opportunity

Résumé du poste

Jobgether is seeking a Senior Quality & Continuous Improvement leader to drive regional RCA, CAPA, and QMS governance across global operations. You will lead problem-solving programs and coach teams in Lean Six Sigma to achieve right-first-time quality and durable improvements.

The role requires a strong background in ISO 9001, audits, and data-driven quality management, with excellent stakeholder collaboration across engineering, manufacturing, and regional leadership.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or related discipline.
• 12+ years of experience in Quality, Root Cause Analysis, Continuous Improvement, Manufacturing, Engineering, Project Quality, or Operational Excellence.
• Strong expertise in RCA, 8D, CAPA, 5 Why, Fishbone, FMEA, and A3.
• Solid knowledge of Quality Management Systems, ISO 9001, non-conformity management, and Continuous Improvement methodologies.
• Experience leading or supporting internal and certification audits within an industrial, manufacturing, or regulated environment.
• Strong analytical skills and the ability to identify quality trends, recurring failures, systemic issues, and improvement opportunities using performance data.
• Excellent stakeholder management, influencing, and cross-functional collaboration skills, particularly in global or matrixed organizations.
• Fluent English communication skills, both written and verbal, with the ability to communicate technical findings and improvement recommendations clearly.
• A structured, process-oriented mindset, with strong problem-solving skills and the ability to manage complex quality challenges.
• Demonstrated ability to lead regional or cross-functional quality improvement programs and drive accountability without relying on direct authority.
• Understanding of Cost of Poor Quality (CoPQ), Lessons Learned, Zero-Defect methodologies, Customer Experience, and Voice of Customer concepts.
• Familiarity with quality analytics, dashboards, digital quality systems, and performance reporting.
• Ability to work independently, manage competing priorities, and adapt effectively in a fast-paced, global environment.

Responsabilités

• Regional RCA and Continuous Improvement: Lead deployment and consistent application of RCA and CI across regional projects and sites.
• Complex problem-solving: Facilitate investigations into major non-conformities, recurring failures, customer concerns, and quality incidents.
• Corrective and preventive actions: Drive CAPA to minimize recurring issues and improve operations.
• Performance monitoring: Track RCA effectiveness, action closure, and business impact via KPIs and reviews.
• Zero-Defect Framework: Support deployment and governance to promote defect prevention and right-first-time execution.
• Quality maturity: Monitor preventive quality initiatives and identify opportunities to improve regional quality.
• Quality Management System governance: Support implementation and improvement of QMS ensuring compliance.
• Audit coordination: Coordinate internal QMS audits and certification audits, including ISO 9001, across sites.
• Audit findings and compliance: Ensure timely closure of audit findings and drive systemic improvements.
• Lessons Learned and customer experience: Govern processes and use VOC feedback to prioritize improvements.
• Quality analytics and reporting: Analyze trends and indicators to identify systemic issues and opportunities.
• Data-driven decision-making: Contribute to regional quality reviews through dashboards and metrics.
• Cross-functional collaboration: Partner with Quality, Engineering, PM, Sourcing, Manufacturing, and leadership teams.
• Capability building and coaching: Mentor teams in 8D, 5 Why, Fishbone, A3, CAPA, and Lean Six Sigma.
• Continuous improvement culture: Promote accountability and knowledge sharing across regions.

Connaissances

Root Cause Analysis

Continuous Improvement

Quality management

Audits & compliance

Data analysis

Stakeholder management

Cross-functional collaboration

English communication

Structured problem-solving

Leadership without authority

CoPQ & VOC concepts

Quality analytics & dashboards

Formation

Bachelor's degree in Engineering/Quality/Manufacturing/Industrial Engineering

Description du poste

Accountabilities

- Regional RCA and Continuous Improvement: Lead the deployment and consistent application of Root Cause Analysis and Continuous Improvement methodologies across regional projects, functions, and operational sites, ensuring alignment with global quality standards.

- Complex problem-solving: Facilitate and support investigations into major non-conformities, recurring failures, customer concerns, and critical quality incidents using structured methodologies.

- Corrective and preventive actions: Drive effective and sustainable Corrective and Preventive Actions (CAPA) to minimize recurring issues, strengthen process reliability, and improve operational performance.

- Performance monitoring: Track RCA effectiveness, action closure, and business impact through defined KPIs, governance mechanisms, and regular performance reviews.

- Zero-Defect Framework: Support regional deployment and governance of the Zero-Defect Framework, promoting defect prevention, risk mitigation, process discipline, and right-first-time execution.

- Quality maturity: Monitor the progress and effectiveness of preventive quality initiatives and identify opportunities to improve regional quality performance and operational excellence.

- Quality Management System governance: Support the implementation and continuous improvement of the Quality Management System (QMS), ensuring compliance with internal standards and applicable external requirements.

- Audit coordination: Coordinate and support internal QMS audits and certification audits, including ISO 9001, across regional sites and functions.

- Audit findings and compliance: Ensure timely closure of audit findings and corrective actions while driving systemic improvements in quality processes, documentation, and governance.

- Lessons Learned and customer experience: Govern Lessons Learned processes, support Customer Experience initiatives, and use Voice of Customer feedback to identify recurring issues and prioritize improvement actions.

- Quality analytics and reporting: Analyze quality trends, non-conformity patterns, customer feedback, audit findings, and performance indicators to identify systemic issues and improvement opportunities.

- Data-driven decision-making: Contribute to regional quality reviews and reporting through dashboards, metrics, and analytical insights that support effective decision-making.

- Cross-functional collaboration: Partner with Quality, Engineering, Project Management, Sourcing, Manufacturing, and regional leadership teams to strengthen quality practices and ensure consistent implementation.

- Capability building and coaching: Coach and mentor teams in structured problem-solving techniques, including 8D, 5 Why, Fishbone, A3, CAPA, and Lean Six Sigma tools.

- Continuous improvement culture: Encourage accountability, knowledge sharing, proactive risk management, and the adoption of best practices across regional teams.

Requirements

- A bachelor's degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related discipline.

- At least 12 years of experience in Quality, Root Cause Analysis, Continuous Improvement, Manufacturing, Engineering, Project Quality, or Operational Excellence.

- Strong expertise in structured problem-solving methodologies, including RCA, 8D, CAPA, 5 Why, Fishbone, FMEA, and A3.

- Solid knowledge of Quality Management Systems, ISO 9001, non-conformity management, and Continuous Improvement methodologies.

- Experience leading or supporting internal and certification audits within an industrial, manufacturing, or regulated environment.

- Strong analytical skills and the ability to identify quality trends, recurring failures, systemic issues, and improvement opportunities using performance data.

- Excellent stakeholder management, influencing, and cross-functional collaboration skills, particularly in global or matrixed organizations.

- Fluent English communication skills, both written and verbal, with the ability to communicate technical findings and improvement recommendations clearly.

- A structured, process-oriented mindset, with strong problem-solving skills and the ability to manage complex quality challenges.

- Demonstrated ability to lead regional or cross-functional quality improvement programs and drive accountability without relying on direct authority.

- Understanding of Cost of Poor Quality (CoPQ), Lessons Learned, Zero-Defect methodologies, Customer Experience, and Voice of Customer concepts.

- Familiarity with quality analytics, dashboards, digital quality systems, and performance reporting.

- Ability to work independently, manage competing priorities, and adapt effectively in a fast-paced, global environment.

Preferred qualifications and additional skills:

- Lean Six Sigma Green Belt or Black Belt certification.

- ISO 9001:2015 Internal Auditor certification.

- Additional European language skills, particularly French, German, Italian, or Spanish.

- Experience using digital tools and analytics to improve quality governance, performance monitoring, and continuous improvement outcomes.

Benefits

- Remote work flexibility: Work remotely, with a flexible working arrangement designed to support effective collaboration across regional and global teams.

- Strategic leadership opportunity: Lead regional quality excellence initiatives and influence quality governance, operational performance, and continuous improvement.

- Global collaboration: Work with cross-functional teams and regional and global stakeholders in a complex industrial environment.

- Professional development: Strengthen expertise in RCA, Lean Six Sigma, quality systems, audit governance, and operational excellence.

- Capability-building impact: Coach teams and help develop a stronger culture of structured problem-solving, accountability, and organizational learning.

- Meaningful industry contribution: Support quality and reliability initiatives within the hydro power sector, contributing to operational excellence in an industry connected to the energy transition.

- Data-driven improvement: Use quality analytics and performance metrics to influence decisions and deliver measurable improvements.

- Note: Relocation assistance is not provided for this position.