Regional Quality & Benchmark Specialist

Amazon Inc.; Dallas (TX); On-site; USD 120,000 - 162,000; Full time

Benefits offered by this job

Health insurance starting Day 1

401(k) matching

Parental leave (up to 20 weeks)

Job summary

Amazon Inc. is seeking a Regional Quality & Benchmarking Specialist to build and implement quality systems for Reliability & Maintenance Engineering.

You will guide field teams in creating decision-making tools for site managers and evaluate RME performance across Fulfillment Centers to drive reliability improvements. In this role you will lead continuous improvement initiatives, collaborate with cross-functional teams, and help standardize maintenance quality practices across sites.

Qualifications

• Bachelor's degree in Electrical/Mechanical Engineering, Technology, or Reliability Engineering, or 2+ years of Amazon FT exempt experience.
• 5+ years of maintenance or engineering experience.
• 5+ years of directly managing multiple large projects.
• 5+ years of Microsoft Office products and applications experience.
• Willingness to work weekends, nights and holidays.
• Experience in Lean Management or Six Sigma is preferred.
• PMP certificate preferred.
• Experience with analytical tools and ability to dive deep into metrics and reporting.
• Experience presenting to customers, stakeholders, and teammates.

Responsibilities

• Develop parts cage quality standards by creating work benches, tracking quality data and vendor defect rates, and building standard work processes for parts quality management.
• Create risk-based forecasting tools that help site maintenance leaders prioritize work based on asset failure probability and partner with central reliability and RAPA teams to develop tracking automation for audit and parts mechanisms.
• Define RME standard work procedures for maintenance quality, timing, and structure across all sites and providers, while conducting regular field audits to analyze performance against best practices.
• Lead network-wide Continuous Improvement initiatives using AMS Standards and validate new company-wide Program Management (PM) processes that meet safety and effectiveness standards.
• Travel domestically up to 80%.

Skills

Quality systems

Data analysis

Project management

Lean Six Sigma

Auditing

Communication

Education

Bachelor's degree in Electrical/Mechanical Engineering/Technology/Reliability Engineering

Tools

Microsoft Office

Analytics tools

Job description

Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. The Reliability & Maintenance Engineering (RME) team are the business partners that work tirelessly behind the scenes to make it happen. We drive continuous improvement, and maintain all of the robotics and material handling equipment (MHE) to ensure our customers are met with the Amazon smile. Come join us on our journey!

About the Role:

As the Regional Quality & Benchmarking Specialist, you will build and implement quality systems for Reliability & Maintenance Engineering (RME). You will guide field teams in creating effective decision‑making tools for site managers, evaluate Fulfillment Center RME performance, and implement best practices to improve reliability metrics year over year. You will be instrumental in leading Amazon RME towards World Class Maintenance.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: We provide lightweight fire‑resistant daily wear and composite toe safety shoes for your safety!

Key job responsibilities

Key job responsibilities include, but are not limited to:

• You will develop parts cage quality standards by creating work benches, tracking quality data and vendor defect rates, and building standard work processes for parts quality management




• You will create risk‑based forecasting tools that help site maintenance leaders prioritize work based on asset failure probability and partner with central reliability and RAPA teams to develop tracking automation for audit and parts mechanisms




• You will define RME standard work procedures for maintenance quality, timing, and structure across all sites and providers, while conducting regular field audits to analyze performance against best practices




• You will lead network‑wide Continuous Improvement initiatives using AMS Standards and validate new company‑wide Program Management (PM) processes that meet safety and effectiveness standards




• You will be able to travel domestically up to 80%

Basic Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Technology, or Reliability Engineering, or 2+ years of Amazon (BB/3P) Full Time Exempt experience




• 5+ years of maintenance or engineering experience




• 5+ years of directly managing and responsible for multiple large projects experience




• 5+ years of Microsoft Office products and applications experience




• Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Experience in Lean Management, Six Sigma and other operations engineer tools




• PMP certificate




• Experience with analytical tools and ability to dive deep into metrics and reporting




• Experience communicating and delivering presentations to customers, stakeholders, and/or teammates

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Phoenix - 119,600.00 - 161,700.00 USD annually

USA, CA, Oakley - 131,500.00 - 177,900.00 USD annually

USA, CA, San Bernardino - 119,600.00 - 161,700.00 USD annually

USA, IL, Chicago - 119,600.00 - 161,700.00 USD annually

USA, MA, North Andover - 119,600.00 - 161,700.00 USD annually

USA, NY, Staten Island - 131,500.00 - 177,900.00 USD annually

USA, TN, Nashville - 107,600.00 - 145,600.00 USD annually

USA, TX, Dallas - 119,600.00 - 161,700.00 USD annually