Regional QA & Compliance Leader

Capital Vacations

Silver Lake (FL)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Capital Vacations is seeking a Regional Quality Assurance Manager to provide strategic QA leadership across multiple resort and sales locations. The role ensures regulatory compliance, operational consistency, and superior owner experiences while collaborating with Sales and Marketing to improve performance and reduce cancellations.

The ideal candidate coaches teams, analyzes trends, manages risk, and implements best practices across the region to maintain ethical sales practices and operational

Qualifications

Minimum of 5 years in vacation ownership or timeshare.
At least 3 years in QA or multi-site leadership.
Proven ability to improve compliance and reduce cancellations.
Strong analytical and leadership abilities.
Willingness to travel regionally; ability to work weekends.

Responsibilities

Lead and support Quality Assurance Managers and on-site QA teams across the region.
Recruit, coach, mentor, and develop QA leaders.
Conduct site visits, reviews, and compliance audits.
Establish performance expectations and drive continuous improvement.
Oversee contract accuracy and funding readiness across all locations.
Provide accurate performance reporting to regional and executive leadership.

Skills

Leadership

Quality Assurance

Compliance

Data analysis

Communication

Travel readiness

Contract knowledge

Office suite

Problem solving

Multi-site management

Tools

Microsoft Office

Job description

The ideal candidate coaches teams, analyzes trends, manages risk, and implements best practices across the region to maintain ethical sales practices and operational

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